Customer Ratings & Reviews

Haven't had to use this, but I'm sure it'll work great!

I have had both good and bad experiences with the Geek Squad. The level of service you receive greatly depends on getting connected to the right person on the phone or with the right agent in person. The good ones are very good and very helpful.

Great service when things go wrong with your equipment. They are there to fix it

Great protection on all my electronic needs! Recommend always getting this protection!

They helped me with my printer and they fixed it for me

Great customer service, great team, easy guidelines

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

they were there, when we had to work with the requirements we neded for his online studies

it good to have item if you are buying it for a kid.

Want to order another 2 years protection for my computer.

Really happy to have that extra level of protection, although I wish they would have more options for the years you can purchase it. Preferably a monthly payment.

...Would not do without the Geeks and their squad...

It wasn't made clear to me that I bought only the accidental protection plan. BB has a 24/7 Geek squad plan that I thought was what I was buying. I didn't realize this until I tried to use it. Buyer beware I guess. I will be trying to upgrade my plan. If what you want is really only accidential protection, then this is ok.

I know the value of geek squad. It really is one of the best protections out there

Great service. Nice to have the extra protection, especially for a Laptop.

It’s always an ease When you have product protection

Glad I made this purchase. I've used it several times - definitely worth it,

Best way to protect your purchase for the usable lifetime of the laptop

This is great protection and such an easy process to replace damaged computers.

As advertised. No worries at all. Easy transaction.