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Customer reviews

Rating 4.6 out of 5 stars with 11804 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 505 Showing 10,081-10,100 of 11,804 reviews
  • Rated 4 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan agreement is good to have. Helpful tios

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra cost. Full replacement and covers just about everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why Chance It?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice knowing that in an emergency they have my back every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is awesome knowledgeable and answers all my wuestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repairs on laptops are very costly these days. A warranty is advised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Fast and courteous. I highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the paper it's written on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second item that I've paid over $200 for a 3 year warranty purchased from Best Buy. The first was a TV, they kept it 40 days, returned it saying it was fixed. 2 weeks later I threw it in the dumpster. Now I have a laptop that they say will be 30 - 60 days. I took this to an independent repair shop. The motherboard is fried. Called Best Buy again, still getting the 30+ day run around. This is a laptop I use daily for business. DO NOT pay for the warranty, it's crap. I purchased my daughter's laptop from Office Depot. She broke the screen. Took it in and they said, yep, the screen is busted go get another on. I'll never purchase anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.

  • Rated 5 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely worth it if you buy high end products and have kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best thing at Best buy I'm glad they are there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have use them service multiple times. Excellent service every time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always available great and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great reliable customer service, very on point with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always need protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy protection is always the best. It is needed for all products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has been worth the money. Friendly and fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to buy a warranty, you never know and BB is good at returns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome always helpful and courteous I love their services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used the Geek Squad is very helpful and they are full of knowledge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to deal with and great service at my local store never any issues when trying to make use of a warranty there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keep safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping devices safe and secure keeps me relaxed about any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use the warranty right before it expired. I'm glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the deal I received on Geek Squad with my laptop purchase

    I would recommend this to a friend