Customer Ratings & Reviews

Hardly bought anything from Bestbuy without Geek warrants

It is equal to extension of warrantee for a year for me.

This is a a good value--no hassle returns--would do again.

I always buy a warranty for a laptop. It only takes one drop or spill!

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

My laptop charger stopped working and its supposed to be covered by this protection plan. When I called, I got transferred to a sales rep who apparently though I didn't know how to use an online shopping tool and that's why I called. After I reiterated that I had called to get my charger replaced, I was placed on another hold and then after another 15 minutes of waiting, the call was disconnected. This was also my second attempt to get through to an agent. I also tried using their call back tool, but only ever received an automated call that told me they hadn't been able to get to me when they said they would. Maybe this works when you can go into the stores, but I've received no actual help or coverage now that I can't get into a store due to covid. Don't bother buying protection from BestBuy, they're not going to cover you when you need it.

DEF RECOMMEND BEST BUYS NO HASSLE PROTECTION PLANS !

Love it! Don't know what I would do without it. Must have

No matter what my problem is the geek squad always helps.

Geek squad is awesome to have on all your electronic needs.

Good insurance plan for my laptop but its expensive.

It was good price for the device I purchased and what it covers.

Keeping my devices safe and secure is a real easing feeling.

Totally recommend this service they have your back when needed

Give me piece of mind that I can go to Geek Squad for help

Great deal if I ever have to use it.bought with chromebook

Can’t believe everything that’s is covered by this insurance

I got this at a good price, very useful and they are friendly.

It’s always good to gambit Protection on electronics

Great service. Things were set up great. Bought a new computer