Customer Ratings & Reviews

I'm loyal best buy consumer have brought many of electronics and supplies for many years

Got a full year on 3 devices for anti virus software

Having protection for college student us essential just in case some thing go wrong

Just in case my laptop was to fall I wanted it to be covered.

This is a must have specially if you have kids at home.

A must have with a laptop from best buy protection

Hope I don't need the help. But bought a protective package for my kids college computer

Horrible. Our apt was destroyed by a fire. Our laptop wasnt burned, however because the fireman sprayed water on it in the process of putting out the fire, its not covered. I spent almost $200 to insure a $440 laptop. I was told when I purchased it that if the laptop was damaged or the screen broken, it would be repaired and if it couldnt be repaired, then it'd be replaced. I was completely misinformed! Now they are telling me that it isnt covered as it is covered under my primary insurance. Problem is that I rent my apt and unfortunately did not have any renters insurance. It is absolutely ridiculous! I wish i had done my research! I could have insured it thru Worth Ave. Group for 3 yrs instead for a one time charge of $125 in addition to a $100 deductable. However you are allowed an unlimited number of claims and it covers everything from accidental damage to theft and loss, as well as fires or floods. I will never again buy insurance thru Geek Squad or Best Buy. In my opinion, thier insurance is over priced and worthless! I used to have a very high opinion of Best Buy & would recommend thier store and coverage to everyone but I have completely lost all respect for the store, Geek Squad and the laptop coverage! Seriously! From now on I recommend checking out Worth Ave. Group for coverage on all your electronics. Or anywhere else, in my opinion anyway, would have better insurance than this.

I am very very pleased with this new product. I know I can count on Best Buy when needed.

Geek Squad recommendation on Operating System Software was spot on & saved me money.

Peace of mind for this parent! College bound kid!!

Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

there are always there to listen to you and ready to getting the problem solved asap

1 year protection is great to have I like it thumbs up

Agents received our laptop in Aug. 2020 and we did not get back until Oct. 2020. Way too long to be without an essential product. When we received the device back it still was not operating appropriately and they were unable to further assist. Intermittent black screen, slow processing, and freezing. Product protected by Verizon Digital Secure. Haven't used it for months. I feel like I paid for the subscription and waited 3 months for nothing.

Great..love it its awesome.its amazing love it great.

Have not had to use it yet, so.....we’ll see if I do

I have not had to use it yet. But nice to have if my laptop stops working correctly

I thought it was a good idea to get protection just in case

So far when I called for assistance, they’ve been helpful