Customer Ratings & Reviews

Love the tv but I do wish it had more storage space on Device

Probably wasn't necessary but I got it anyways, just in case.

It’s nice to know that there is help when it’s needed

Past issues have always be resolved. Hoping to receive the same with this product.

Haven’t had to use it, but if it works as explained to me I will be very satisfied

Always buy geek squad protection to protect my valuables

Geek squad protection provides ultimate coverage for any product. A must have

I know, if there is a problem, I can go to Geek Squad.

Great value for all computer purchases for any issues to have a piece of mind

Good product, and safe for any problem in this product. I recommend it for security.

A must for any technology purchase. Don’t just rely on manufacturer warranty.

Always good to have for those unexpected accidents.

So far so good. Hopefully I will not be needing it

terrible service getting the replacement from the warranty. Just received an email that die to the delay they will likely just cancel it which puts us out a computer even though we purchased the warranty

Pricey but worth the price especially when you need it

The agent was courteous and worked hard to service my device

First time buying this product/service but does give you the peace of mind.

Great for beginners and for someone who does have great computer skills.

I havent used it yet, but it looks like it would be a good deal. Should be able to go higher than 3 stars if it is good and i need to use it.

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.