Customer Ratings & Reviews

Geek squad sent out my device to Kentucky for repair. They received it on July 2 and it has not been repaired or assigned to an agent yet, even though the parts that need to be replaced are in stock. It has not moved since July 2. I called the geek squad number and they said that they would send me an email on the status. I have yet to receive it. Yesterday I went into the Walden Galleria store and spoke to the manager. He told me he did not know what the hold up is, even though the parts are in stock. He told me he would check on it and call me to let me know what was going on, but I have heard nothing yet. No phone call or email. Either fix the laptop or give me a new one! I had spent a lot of money for a warranty and this laptop, entrusting geek squad for quick repair. Not happy with this service right now! It is now July 21 and without a laptop.

It's good to purchase insurance for my laptop for protection purposes

It helps to have a place to go to have your electric stuff fixed.

Helps for college student on a budget of something happens can be fixed

I haven't had to test this product yet, but idea of having it gives me some peace of mind.

Super plan that works super easy just go to the store and get ut fix

Utilized the support several times and each time the problem was solved

I never got to use my one year protection and now I regret it

It a great product work well I would recommend Dell to friends

always good to have protection program especially if you have kids

Usually do not buy the warranty, but figured I should onbthis one as I bought a high end tv. Hopefully I will never need it, but good peace of mind. Pricey items should come with a longer manufacturer warranty.

It's a great chromebook for beginners or for a childs first

You really can’t buy a computer from Best Buy without this!!!!

I have not used this yet although I have heard it comes in handy

Haven't had to use but most times there aren't any hassles using it

Purchased this for the first laptop I purchased. It has been in repair for over 5 weeks. No updates, no calls. When I call them they act as if I am bothering them. No text updates, no nothing VERY BAD PRODUCT AND SERVICE.

Totally worth the price with how much I game. So I’m covered

I purchased the 3 year accidental Geek squad protection. Since the laptop was inexpensive, the protection was too. But it cost almost as much as the laptop. It's a good deal because you never know what will happen with laptops, even if they never leave the desk area.

I would definitely buy again. Good price especially when on sale

I couldn’t install office on this computer . I’m not going to give it bad reviews maybe I just couldn’t