Customer Ratings & Reviews

With a newer model of laptop, protection is required.

Glad we bought the Greek squad it's good peace of mind.

I haven't used it because i haven't had an accident yet.

You have no choice but buy the warrenty and pray nothing happens, because Geek squad takes forever to fix anything and you do not get a loaner.

Get the extra protection. It is worth every penny.

Can't really fairly comment as I haven't had to use it and actually we were refunded our money due to not thinking it was worth the amount. If you really need the support or damage your stuff, it could be valuable.

I just prefer to buy the insurance protection elsewhere.

I’m store the employees are top notch but having to send out to the facility for fixes definitely not !

Excellent way to protect your device for a good price

Worth purchasing, even if it was just for peace of mind.

The terms and conditions seem fair. Let’s see in time.

I had bought protection for my previous laptop as well and they took a month to check what was wrong with my laptop. They just ended up saying I need a new laptop. It was worth it though to put for the protection.

had a problem and the geek squads took care of it quickly

Great service, no problems. Someone is always there to help

the service coverage is for my open box laptop computer

We took our Lenovo Yoga 730 in to have the screen repaired as it was flickering on and off and sometimes not working at all. It took quite a while to repair but that's understandable because of the pandemic. The laptop was repaired and seemed to work fine. about 6 months later the screen flickered a couple times when powering on then worked ok. Just last week (10 months after repair) the screen will no longer turn on. Took to Geek Squad today to ask them to cover and we were told repairs are only guaranteed for 30 days. What's the point in buying the service and having something repaired? If a company doesn't back their work for more than 30 days it's pointless and a scam. Best Buy and Geek Squad should back their services more than a month.

It’s alright but I purchased this warranty for a laptop I wasn’t allowed to return. So it was money wasted.

They were very helpful. Got my computer working again.

The geek squad helped me choose the best for my needs

Fortunately, I haven't had to use this service for my laptop. It'd be nice to get my money back once my term is over & the service is not used. I feel like it was a wasted expense.