Customer Ratings & Reviews

I haven’t had to use yet but I like the peace of mind.

Took a computer in to have it fixed the case broke the only thing I don't like is they don't fix it in store most things get sent out and it takes weeks. But it is better to have it fixed then have to buy a new one.

Very professional, werent able to fix the first laptop but got me my money back to buy another as store credit which was better than losing the money considering the laptop was only used 2 months.

Always get. I tend to break things by accident. Have fun

I've yet to have to use any of their accidental protection plans. I hope and pray it lives up to its bargain if I have to use it. Time is almost up - but one never knows when one will need it.

We were disappointed to find out it didn't cover a lot of things. You have to pay a diagnostic fee to see what is wrong and if it is covered. Even if it IS something that falls under the protection plan, you still have to pay for the diagnostics. Sad! Did a good and quick job with repairs, but wouldn't spend the extra money on this again. I could buy a brand new computer for the cost of the plan plus the diagnostics. Maybe if it was a more expensive unit, it would be different.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

Laptop to be used to support travel photography. Less than a month after purchase screen connection is failing. With one week until travel, staff said with a smile, could not help and need minimum of two weeks. Suggested I buy second computer for trip. After years of buying computers (about 8) from Best Buy, service may force me to use another vendor instead.

My laptop was damaged but they couldn’t fix it. So I got a gift card to buy another one

always ready to get your issue resolved and on time

Bestbuy has the best warranty, I always purchase a warranty for a piece of mind, it's simply just worth it, they'll replace if something happens directly. You don't have to contact the manufacturer.

Have not used the Accidental Protection. Needed Geek Squad assistance once since buying the Protection Plan; but the assistance needed was not covered by the Plan. The Plan has not benefitted me to date.

I purchased this service and have never used it. There are no instructions. I guess if I need assistance I have to take my computer down to the store which means standing in line. That just is not productive for me. It really has been a total waste of money!!!

Good for the price screen could be a little bigger overall good value for price

If anything this is convenient, however the price seems very high for a service that take a ridiculously long time unless it’s something like a charger replacement and even then it’s an annoying process

I haven't use it. Just to protect my son's laptop.

When I called about support just for the Sound not working they were not able to fix it. But when I brought it into the store they fixed very easily. The tech support over the phone it seems needs more training

Don’t get me wrong, I always appreciate a warranty in case something happens. I have typically always purchased a Geek Squad warranty in the past & been happy. It’s just for some reason this time, I have had to return my laptop twice in a row after turning it in gor original repair in July 19, 2022. Both times it came back with a different issue that I didn’t have before and I have to send it back. It is now September. So frustrating!! Not happy!

Haven't used it yet. It's insurance, for what I consider a likely problem.