Customer Ratings & Reviews

Kind of irritated I bought two years of this protection when ASUS provides damage and spill protection free for the first year.

Didnt work out for me. Damages on computer weee higher than the cost of inaurance

Hope we never need to use it but decided better to have it.

My experience with this protection was horrible. In the end, I just wrote my device off as a loss. DO NOT PURCHASE if you do not live near a Best Buy location and are positive it will not close. My nearest Best Buy location was about 2 hours away...but that one closed making the next closest location an almost 4 hour one-way trip. You MUST do repair drop-off in-person and, if they decide the device will not be repaired but exchanged for a store credit, you HAVE to return IN-PERSON to finialize thie credit..you can't do it on the phone, you can't do it via email, you can't do it online...even if you initially purchased the item online. Best Buy, please visit your policies in this matter. I've lost hours on the phone trying to work out a solution and now I've lost the price of my device and this extra protection.

Always good to have help when you need it very friendly

Although I didn’t use the geek squad service l, it can be beneficial to those that run into technical problems often.

Helps out just in case! Always nice to have protection!

Good products I have bought from best buy. I'll be back

I was happy when I bay the laptop but just two week later after pass one year of warranty my computer start with problems

Waste of money! Had to make numerous long phone calls to get this refunded after 2 months! Finally when approved, had to go to the store to get the refund and the representative at the counter was extremely rude! Told me the insurance was used up because the cost was higher than the premium. I asked what if it had been repaired and he just shrugged his shoulders and told me there is a supply chain shortage, haven't you heard about all the ships waiting to off load their merchandise? There's a shortage so we can't help you. You're lucky we are giving your money back! Unbelievable! Where was this guy trained?

They are good at trying to figure out and fix things. I bought the wrong thing, but have used it several times and feel good value for price.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

I bought 3 chromebooks and 3 warrantys on line in November. We live in a remote area and the closest best buy is 3 hours away. One of the hinges broke on the chromebook and I was told the only way it could be fixed is if I bring it to the store. I bought it online because I do not live near a store. So basically I bought 3 warrantys totalling a little over 130 dollars and they do me no good unless I drive 6 hours round trip to drop of the chrome book. Biggest joke ever will never shop best buy again.

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

This piece of trash . Nov 5th, 2024 delivered. Yeash don’t work and we’re only on March 4th. 2025. Stopped working over a week and a half. Wasted money on Laptop and Geek Squad service. Can’t get money back for either service. Do not buy!!!!! Won’t turn on after Lenovo update!!!!

If you’re tech savvy it’s not really needed. Only thing I’d say buy is warranty

They couldn’t repair my crashed MacBook so I dropped the service

Dropped chromebook off at our local store for repair. We had it sent to a store near my daughters college for pickup once fixed. Only worked for a little while after and then was never able to turn on again. We were told we are now outside of warranty. Purchased 08/2018 and had a 2 yr accidental protection.