Customer Ratings & Reviews

Agent was very helpful but couldn't help me with something that was probably very simple. I was going to have to pay $180 for a total protection plan. Well what exactly does the protection plan that came with my laptop cover?? Very disappointed

I’ve seen really amazing warranties, and I’ve seen terrible ones. This warranty is appropriate in a lot of aspects, only because it’s on the pricey side of things. I can’t be upset, since I bought it. I guess you pay extra for the peace of mind.

So far so good. Wasn't able to get a manufacturers warranty but was able to add this. Seems like a good deal for laptops.

Bought the 3 yrs geek protection for the laptop that just not working properly and we ended up returned the laptop. But they won't let you get the credit for the $69.99 protection plan. And after argued a lot with different customer serv. finally got it back, only with gift merchandise... so dissapointed :(

Why did I pay out the nose for this protection if my laptop is to be misdiagnosed and I'm told I have to send it out for 4-6 weeks to be fixed. 4-6 weeks is an absolutely ridiculous timeframe, if I could go without my laptop that long then I wouldn't even bother getting fixed. Everyone is nice but 4-6 weeks is absurd especially when it is both less than 6 months old and I have purchased the extended warranty

Purchased because who knows lol but overall does help out

I have not used my geek squad protection my laptop was stolen. It's unfortunate that theft isn't covered or even offered.

not always the best protection. had a difficult time trying to get a laptop replaced after multiple visits.

An excellent thing to have. I love the protection and all that it covers. This was a great investment.

Just bought this on Christmas Eve for my daughter and it will not hold a charge at all. I even had her wait to charge it 3 different times until the battery was very low to build it up and make it stronger and it’s horrible!! She barely has anything downloaded on there.. very disappointing

Hope I dont gave to use it, but is comforting to know if something happen it will be taken care of.

Not was it, i was having problems and they said they could not fix. Wanted to come out to fix, but would charge me $50.00

All laptops need a warranty. This is always necessary/required.

I wish they would reduce the coverage protect plans. It is too expensive. However, Best Buy protection plan are very good.

I bought the plan for our printers and small electronics as those always seem to break and have had amazing support from Best Buy. That's why I got it for the laptop I bought and have had NOTHING but problems with it (it has been in 5 times for the same thing in less then a year) and they talked me into the software protection ( another pricey plan) because they said it was software issues and they still have not gotten it fixed! You can get insurance on a laptop cheaper with your homeowner's insurance and it can last much longer!

the agent completed the job with some directions ...

Laptop is poorly made, split in two! This is my second laptop from this company that has done this

Only works for damage. Software issues are separate and not covered.

The agent is fixing my laptop now. Haven’t known whether they completely fixed or not yet, but their service is great.

This is a must have if you have electronics. I have used them before and they did a great job with transferring information.