Customer Ratings & Reviews

haven't used it yet but hopefully it is good since a lot of bad review about the service giving to customer.

My BestBuy profile shows that I have a support plan and that Secure Anywhere is included, but the antivirus does not show in my library when I try to download. I cannot get any help by phone or chat to resolve this problem.

This is the second time that I purchased this warranty only because I didn't feel safe not having a warranty at all. The first time I spilled some water on my laptop, geek squad fixed it free of charge. It came back with other problems though that weren't there before and I kept having to send it back and forth for almost 2 months! I finally got an employee to talk to a manager to just let me get a new laptop and I still didn't even get a full reimbursement and had to pay $200 for it.

I thought the price was a little steep. I'm hoping I won't need it the protection plan though.

Always a good thing to have especially with kids, mishaps happen to all of us.

When I made my purchase, it showed delivery to be 5/20/24. It is now 7:25 PM on 5/21/24 and I still do not have my laptop, yet, my geek squad service was activated a day ago. This shorts my plan for one day. While it may not be a big deal, 1) I'm not getting what I paid for 2) if I have an issue the day after my plan expires it seems I shouldn't be penalized since I have yet to receive my laptop. (Can be confirmed with tracking through UPS)

Never ever sign up for Geek squad. Took a "protected" computer to be serviced due to a power surge which was clearly covered. Waited a day to have a service apt, which didn't fix the problem. the next day returned for another fix on the same computer and were charged close to 100$ for repairs. the fee was charged due to being too beat down after 5 hours waiting to fight at the time. The next day a call was made to request a refund and the tech over the phone transfered me over and over and started making discusting noises on the line while on hold. I'm now asking for a full refund on the geek squad....horrible service!!!!!!

The protection plan gives me peace of mind while using and maintaining my new computer, but a bit pricey.

The warranty is too expensive. I purchased for a HP Laptop and decided to cacel it when I realized that HP had the same plan for a lot cheaper. I waited on the phone for roughly 40mins beforebI could even talk to someone to cancel it. I can only imagine how long I'd have to wait if I needed service. Notbworth the money, at all. However the rep was very nice and easy to work with.

I hope I get my money’s worth. I don’t expect a product to go wrong this quickly.

This is only for if you break something I guess, not if you have questions or need tech support.

Really can give a review on them never use Geek Squad for my computer.

The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it

Only time will tell. Have nit had to use this yet. Will update when I know more.

Good purchase. Have kids that mess up and break things alot . So it was a good buy for me.

Had trouble with the TV going black screen. The big help was call the manufacturer- disappointing

It was ok but not perfect. Had to replace computer. Not completely covered.

Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.

Like my other warranty review, lets hope I dont need it. But better safe then sorry

Sometimes it takes awhile to hear from them, but when they can fix my computer it is great!