Customer Ratings & Reviews

A bit pricey, but so was the laptop. Hard to invest this much without some long term protection.

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

For a young teen so wantes to be certain if any issues they would be handled

It's hard to say anything good or bad about this since I haven't used my geek squad protection

Never used it bought it with something else and when I returned I never used it

Not sure why the sales associate felt I really needed this add-on when I already had the Total Tech Service Agreement in place but I was in a hurry and paid extra for this. Sometimes your Best Buy is to take your time and consider just purchasing on-line so you have some time to think before pulling the "gotcha" trigger.

wish it contained more discounts or products without having to pay additional

The protevtion plan works fine. N/a I havent needed to use my plan yet.

Bought this not knowing what to expect with the computer... have not had to use it yet, thus why I rate it a three... haven't used it yet.

Never used it, so it was worthless to me, but I suppose if I needed it, it would be great to have.

Tried to get my laptop fixed under warranty. No one on-site was available to fix it. Have to wait 2-3 days for a software reset.

I hate that you really can't trust the products that you buy. So, you feel like you're forced to buy it

1 year accidental coverage for Microsoft laptop, The charging cable stripped and was replaced. but was replaced with a third party charger, not an original Microsoft laptop charger. does not stay in the port keep falling out. and it already broke. not sure if best buy will replace since warranty is up. have not been able to go to best buy due to Covid 19

Have not utilize Geek Squad services so I cannot give a good or bad review

I have not used this service so far. Hope I do not have to use it. Took is for protection.

Ease of mind from past Best Buy purchases. I know I can bring back with no questions asked.

I’ve used geek squad a few times with my laptops and they have completely satisfied my needs.

I had issues with my computer from the day of purchase and continue to have the same issues today. I received no help from the Geek Squad. All they would do is offer to send my laptop to the manufacturer (HP) for repair.

Protecting a device can be quite expensive. Should have free protection