Customer Ratings & Reviews

Charged me to connect my Chrome book to my computer and never was reimbursed.

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

Thankfully I was able to review Geek Squad once again and the service hasn't gotten better. Staff at some places are knowledgeable but they either don't want to communicate or take the time to explain. I don't like that in most cases you have to send out the device; then what is the point of having Geek Squad at BestBuy. So the review is for the protection and man, it's bad, not worth it. I didn't even learn my lesson, because they sell it to you making you think that it's going to be better.

While recruiting for my solo I got desk idk grove native basic coco for rice

HP has the same thing with added protection for theft and it's less expensive

My computer broke, and protection did not protected me.

Yes, I had the date wrong when this plan expired. BUT, Best Buy or GS was suppose to email me when the plan was about to expire. It expired 6 weeks ago. I go to my account to set up a repair and find out. They want to charge me $199 for a troubleshoot appointment! That's more then the plan! I wanted to extend the plan. I know its the webcam so I ask for a ball park of replacing webcam. They don't have a price list. So I have to pay $199 for them to tell me what I already know is wrong and then they can quote a price to fix. I have bought 2 laptops in 1 year from them and now I regret it.

Kinda expensive for what it covers. Only got it because it's better than not having it.

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.

Typical extended warranty protection. I haven't had to use it yet.

Since I bought my divice I don't have any problems so I don't have nothing to write.

I havent had to deal with them yet!! Nice to have the back up help

I have not used this service, I hope is good if and when I need support.

Went to get my laptop repaired, and was informed that my warranty expired! It would have been nice to receive a letter or a reminder that my warranty will expire soon!! Very angry I will never step foot in any of the Best Buy store ever again and I would spread the word ! Maybe in the future you could do something to help people that have too much on their plate and can’t remember everything and maybe I will change my mind and return.

Did they best to help me with my problem, even after my mother board got changed.

The agents mounted my tv with easy nom nom nom nom nom

Expensive for what you get. Have not had to use yet

I should be calling them as the computer seems a bit slow but I haven't call so I cannot give them a rating.