Customer Ratings & Reviews

Online account why we can’t review our 2yr protection plan receipt

Never had to use it umyet but glad its available for protection

The Geek Squad has changed how they repair and/replace the items purchased. They repaired one of my items then gave me a price after repair. They didn’t give me an option. This is not correct.

If your laptoo needs repair it wilk take about 2 weeks. And if it needs replacement they credit cost of device but not the extra insurance. You have to pay again on the new device for the insurance.

IT is my job. So, I do not add this but I do recommend it to others.

Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."

Have never had an occasion to use Geek Squad service.

You kinda have to buy it. Otherwise, you will be out the purchease price

Insurance is worthless. They don't actually fix anything. I sent in my laptop. They told me that they had to change a part so that's why it was taking them 2 weeks. I got it back and it was the same. They also didn't fix the exterior which is covered and I asked them to do it so who y'all playing? Don't get the insurance. Don't get an HP. Don't shop at BestBuy. I've always had problems with their insurance. THought it would be different for how expensive it is.

Never used the protection, so I'm sort of feeling like I wasted money.

When I purchased this item I was told the protection for this item would be for TWO YEARS. Never was it mentioned that if you actually have to use the protection that it would then no longer be available after one use.

Very unhappy with this service. I can't say it's never useful--I once had a laptop that was able to be replaced after a roommate spilled all over it and fried it. However, with this current protection on my [problematic] laptop, I have found it to be useless. My laptop was overheating and they charged me $80 because they had to ship it out to be fixed. Sure I didn't pay for the parts, but the whole point is to have this protection to save money. On top of that, they did nothing for the crappy wireless card.

Warranty definitely comes in handy because things happen

Geek squad is a little slow but they eventually are good

My plan was purchased with the BestBuy credit card and they automatically renewed the following year although I purchased a two year plan. This was donewithout my knowledge. I objected and asked for the the renewal to be canceled and they did not do so automatically. And the action resulted in interest and past due charges on the card. I called the follow month when I saw the charges and Bestbuy prorated the charge and refused to refund the total charge.

I am not sure since I have not used this yet but I am sure it’s great

Some of the people are helpfu l other are not.

Lets see if they cover my accident................

Don't know its on the laptop the exwife got to keep yay

Telephone geek squad the ABSOLUTE WORST EVER I would like to speak to someone regarding my terrible experience. I e already talked to TWO managers who were completely unable to help me. Please allow me to speak to someone helpful and knowledgeable