Customer Ratings & Reviews

If the Geek Squad can’t fix the problem they have to send it away. Then they’ll sell you another protection plan that still doesn’t cover the problem. Luckily my first plan included a refund, no store credit. However, the item is discontinued at Bestbuy. So I have to pay $2500 out of pocket at another store.

Completely worthless--IF you can even get through.

The hard drive was the only thing they replaced, and it didnt work but the wait there is forever so i didnt come back

I had my laptop screen crack nothing here happened and they nor the manufacturer covers anything. Don't waste your money, it's a waste when I was told it would help if dropped by cashier etc.

A simple issue associated with editing videos could not be answered via chat or phone call. I was extremely successful via YouTube

honestly i would get it again because it does give you a big discount but you have to send it to the company and it’s a long eait

They have had my laptop for a month +, no phone calls and cannot get anyone to talk to on the phone. Poor customer service. They act like I am interrupting their day!!! TOTALLY WORTHLESS!!!

I've tried to use the Geek Squad twice over the years and both times they made a mess of both my office and my problem. There are now, finally, options, and I choose to either call one of the other services available or just ask a friend for advice.

Geek Squad needs some help in communicating with customers. Disappointed in anticipated times given by agents. I hope if I do experience an issue, it goes better than the set up!

Everytime I bring my laptop to get repaired I recieve it worst than when I bring it in it happened 2x already that they had to replace it for a new laptop

The touchpad is already malfunctioning after only 2 months!!! No amount of downloading &/or troubleshooting is helping at all. This website is a hot mess & i can't see any way to get help other than to call?! What year is this?! Why is there mo troubleshooting available online?!!!

I never used it! A couple of months after it expired my computer went out on me so that sucked, I did not purchase it with my new computer!

Chromebook hinges wore out. Took back to Best Buy for repair and the tech slammed lid and cracked screen. Unrepairable so they did replace unit BUT had to repurchase protection for replacement unit at the cost of $200. Seemed unfair.

Never use this either because I take care of my stuff

Ordered this for an expensive laptop. Was not happy with the process. Just a few weeks after receiving the laptop it started to malfunction. It took over a month to get told they couldn’t repair it. Then they didn’t want to just give me the exact laptop as a replacement because it was not on sale that day. Not worth the hassle.

I have only used geek squad once, but it was a bad experience. After having countless problems with my surface pro 7, I sent it in only to get it back 3 weeks later and be told there was nothing wrong. I am still having the same issues with it but I can not do anything about it. The laptop is useable but I would have liked if it were perfectly working and nothing was wrong with it.

Warranty fail... within 1st year. I bought additional coverage for 2 years. 2-4 weeks to repair for a computer I rely on for my living. This service is a rip-off! Never again Best Buy, never again.

Told me my lap top was junk and offered a refund. Have only had computer since Jan. No help! No communication! No computer! Why sell this if it’s garbage and your going to trash it! Screen turned black! No one told me anything! I had to drive to the actual store to find out they trashed my daughters computer! Garbage service!

I purchased a Laptop computer and extended Warranty, but Nothing is available in Print; not Warranty or operating instructions! Phone transfers and long password changes every time I call, so can't access online.

Ridiculous wait times and terrible service ended up canceling after 1 screen repair that took 1 month for them to complete