Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11806 reviews
(11,806 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help when needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service; Unfair Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad vis a vis Best Buy would not honor the 3 year plan on a replacement unit for defective computer I bought.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jorge– If I’m reading your post correctly, your old computer was swapped out for a new unit under your Geek Squad Protection Plan. In that situation, the plan would be fulfilled, and if you wanted to continue coverage on your new product, a new plan would be needed. You can check the full Terms and Conditions at www.geeksquad.com/terms. If this isn’t the case, and if you have other concerns, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
cancel this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With everything going on it is impossible to contact anyone.. I have had it. Cancel this waste of money
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of a pain to use , not worth the purchase
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad could not help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not been able to help me set up my new computer. My laptop came with S-mode. They were not able to help me with it. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PROTECTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS COST TO MUCH MONEY. IT DOESN'T TRANSFER OVER WHEN YOU GET AN DEFECTIVE PRODUCT.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
1-year geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this when I bought my laptop. I have never used it. Besides I think if something went wrong the first year wouldn’t the manufacturer cover it? To me, waste of money but I guess if I needed it, I would not feel that way
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leenie1014 – While most computers do come with a one-year warranty, our Geek Squad Protection plans cover things that the manufacturer does not. For example, your plan would cover drops and spills, while a manufacturer’s warranty will not. I hope that you’ll continue to purchase Geek Squad Protection Plans going forward.
Rated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a fan of the G Squad except for computers this insurance is ridiculously overpriced. It's hundreds of dollars with BB and a flat $99.99 at the warehouse. Hmm? Where should I buy my next laptop? That's how that went.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
accident subscripation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the accident subscription was no use to me so I cancel it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total rip off. I Broke my phone the week I got it and was told I had to pay 250 for a deductible to have it replaced. In addition I would have to repurchase the contract again since it was full filled with any full replacement. Later I found out that was incorrect.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not be shopping at best buy, or purchasing another "Geek squad protection plan" ever again
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Louie. Thanks for connecting with us about this. I apologize for the poor experience you had. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
I’m not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent is mounted my TV and all of my gadgetthank you greatnesses
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
didn't use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could be a good plan but what I needed and switched to was the Best Buy Plus so the techs could just transfer my data from old machine.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Terrible protection coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer Protection warranty was horrible. I was told by customer service that they would repair the computer or exchange it. Geek Squard did not repair it, they didn't even try and they wouldn't exchange it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop screen is cracked. Its passed my year extended warranty by a few months now. Was told when I purchased the warranty that I would be notified when the year was up and given the option to extend. That didn't happen, now out the 100+ dollars for the warranty along with now having to replace my laptop. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I contacted several times, they were very rude, not understanding and definitely will never invest in the Geek Squad again.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend