Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11810 reviews
(11,810 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dontgogeeky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys take way too long to get any body's product back to them. Completely unsatisfied
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
The warranty is iron clad and solid!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason for the poor review is that even at the lowest cost , the warranty is already half the cost of a new unit.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bad Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you want to be without your machine for weeks on end it is not worth it at all. It would be better to just save the $275 and use it to fix the laptop locally.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only helps you out with physical damage not problems with the brain of the computer or nothing I'm very dissatisfied
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over priced which led me to return the laptop i bought after weighing out my options of do i really need a laptop when i already have a ipad pro which does everything fluently for me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
24/7 Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this, but returned it when I found out it was not the Geek Squad 24/7/365 protection I purchased a few years ago. I will renew my 24/7 protection when it expires.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nit worrh it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work out for me. Woulsnt cover the computer i uaed it for. Damages exceeded the value of the computer
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Guess we need 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 year warranty wasn't long enough... screen won't turn on.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I need a battery replaced. They are NOF responding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP Laptop I bought and was sold Geek Squad support. I can’t get them to do nothing. Thieves and Robbers!!!??
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come to fix problem without a in my opinion high charge
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hung up and transferred around.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this service. still waiting 5 days later for my call back, yes, still on hold.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got documentation about this, thought it would come in email or something, hope it’s there if I need it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use the manufacturer warranty. The Geek Squad is expensive and doesn't usually have a great staff to work with. Too much wasted time if you need to get anything fixed or replaced.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck you into the warranty and then want you to pay a deductible when you need help.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. They keep the computer for weeks and most of the times they don't fix it propperly
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never help me not good. The waranty not cover nothing paid for nothing. My laptop not good. Lost my time in the store.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Virus protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get with the new windows 11 when it comes down to downloading the WeBoot software. I don't see myself taking away S protection
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken screen making me waste time in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far 0 stars. Making me go into the store for a broken screen when they could just send me a return label.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad price but didnt pay off in the end. Wont buy agaun
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This protection plan is dumb, my laptop got STOLEN and it didn't even cover that which is DUMB. NOT WORTH YOUR MONEY
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend