Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11812 reviews
(11,812 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware get a protection plan that will cover software. I got a warranty but does not cover software. It's a HP common software problem and I hardly used it so beware.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t fix problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took computer in to fix, has same exact problem, missed 5 days of work for nothing!!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it so I can’t comment on how they handle fixing items. You have to select a star rating so that’s what I did.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover anything they charge for taking viruses. Don't get it.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up canceling it.. it’s just waste of money..anyway your Devices will start acting up when after the protection ends
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled by BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB cancelled this on the 2nd new cmputer that i purchased it on. Kinda upset about it.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot get through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to call and thier website. My onhold ran out after an hour. I never did get an answer to my prob. Feel as though I wasted my money on this
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when you can't get through to someone. We are certainly living in unprecedented times and are experiencing higher than normal hold times. We appreciate your understanding and we hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection on what
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.See earlier review. Bad bad bad bad bad service and assistance.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Should have gotten 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online its $69.99 for 2 years, but in store its only 1 year for geek squad service Why ?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, jimmy47429! Thanks for asking about Geek Squad Protection. https://goo.gl/Ai9UpJ is showing me a 1 year laptop plan for $69.99. We do offer different plans with different coverage durations (and at different prices), for various devices. For example, GSP on a smart phone would be a different plan/price than, say, that of a TV. Store prices should be the same as on www.BestBuy.com, but if you ever notice anything that doesn't add up, please feel free to call us at 888-BestBuy. We'd love to hear from you!
Rated 1 out of 5 stars
Way to PRICEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it at all, way to expensive……if you are too irresponsible to handle the laptop, do not get it
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could never install the famous anti virus that brings no instructions on how to do it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Company is terrible I should never have paid for the service this should come included with any purchases over $1,000
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I probably wasted my money on this since my Mom doesn't use the computer enough to need it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a computer ... $944 that was a lemon from The get go... I called and nothing was resolved the computer was returned
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible to have that much extras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Told me my all in one would do the things I needed and it wouldnt
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect unless you plan to return it within a certain time because protection plans are nonrefundable
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
A waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just not worth the money. Like customers should be able to submit a claim online
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not know I payed for this service. Upsetting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize I was charged for it. And I didn’t need it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I'm professional lost my support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not purchase this product again ever pulling my support from Best Buy
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is to expensive it should be cheaper Best Buy has the geek squad
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend