Customer Ratings & Reviews

They came in and did a fantastic jobs installing our washer and dryer

My order was easy to send online and the delivery was fast and on time. Best Buy has always been my first choice for computers and laptops. I am looking forward to using my new computer. I appreciate the help and support of Joy Systems.

Awesome opportunity to get a great service to cover you device from any damages.

I've had this for about a month, and overall it's been a good upgrade from my previous laptop. The only downsides I've experienced thus far is that it is VERY heavy (surprisingly so), and the battery life isn't as good as I was hoping for as I feel it drains pretty quickly. It's also not a touchscreen, if anyone else was looking for that and missed that in the item description! But it looks and runs well

I love geek squad protection! I have used it on three items already and it has saved my hide from having to purchase the expensive item again! The first item I used it on was a surround sound system where the subwoofer was going out. They replaced the subwoofer at no cost. The second item was on a samsung watch that lost complete power because I accidently walked into an MRI room with it on. And I also used it to replace an expensive set of sony headphones because one of the earmuffs broke.

The agent downloaded everything I asked them to and it was pretty quick too.

The joysystems dell laptop purchased through best buy arrived fast and has no physical defects. I was well packaged. I do wish there was mention on the description that the fingerprint reader and the camera were not compatible with windows 11 hello sign in features. Seems to be a very expensive computer for these functions not to work.

I purchased an HP laptop with windows 10S. I did the conversion back to 10 getting rid of 10S. Somehow within a day the laptop reverted back to 10S, and I was totally unable to get out of 10S (BTW Windows 10S is terribly user unfriendly). Within 14 day return period, I took it back to BestBuy. Couldn't help me that day but set up appointment for following day. Took it in to instore Geek Squad, and they removed windows completely, then reinstalled windows and set it to windows 10, stating that it would not come back to 10S and it has been a month and still working fine with windows 10. Took an hour in store.

Good laptop except the Media Tek Wi-Fi adapter that is installed does not have good range and drops the Wi-Fi connection frequently. I am debating on whether to return this laptop. If you stay close to your router it seems to work. If you get further away and your signal strength is 1 or 2 bars then you have trouble. I have a 7 year old Dell that I can sit next to this one and it picks up the wifi strong, but this laptop will struggle. Best Buy has 2 versions of this laptop: this one is the 7435 with the AMD processor; and the other version is the 7430 with the Intel Processor. The 7430 looks to have an Intel Wi-Fi adapter. I would probably go with that one as I have a very similar Dell for work with an Intel adapter and I do not have Wi-Fi issues (it also had and AMD Processor which is why I choose the 7435). I have purchased 4 Dell laptops for work (all similar specs, all from Best Buy) over the last 2 years and have always been happy. This time I was buying for my personal use and am very disappointed. Murphy’s law I guess - very frustrating.

First off, the laptop was fantastic to start. It played the games I wanted, I was never rough with it. It lived in its travel case when not in use. Lots of padding and protection and never dropped. 6 months after buying it, my wife and I are sitting in the living room watching movies on it. Put it away and go to bed and the next day it bricks itself. I have device insurance. I spent 2700$ on the model I have with 64gb ram. It initially got stuck in a BIOS loop trying to auto update. Let it run and it keeps restarting. Finally it just goes full black screen, no post, nothing. Just those pretty RGB keyboard and case lights. Take it to a repair shop because again, device protection. Brand new laptop. They tell me it's so new they cant even get the replacement part. Which is the motherboard. Thats right, the motherboard up and ate itself. Currently in the process of replace or reimbursement through device protection. Ill take the reimbursement. I dont need this headache in my life. I certainly dont want another laptop that randomly eats its own motherboard. To recap. I treated this thing with kids gloves for the time I owned it. I didnt mess with any settings in the bios or add more RAM or mess with the guts. The thing just went kaput.

I’ve had everything from Acer netbooks back in the day all the way to MacBook Pros and I have to say this is the most well-balanced most efficient laptop I’ve ever had. It might not be perfect, but closest thing I’ve had yet.

Got the help we needed, when we needed it. Easy in store service.

Agent was very helpful and clear. I went with a problem about new laptop brightness not being enough. Agent reviewed settings and did not find any issue. Agent mentioned that the brightness automatically reduced when on battery and was kind enough to allow me to compare the product brightness with the other laptops on display. I was then able to determine that this laptop had no problem and was actually brighter than several other laptops. Because of their help in determining that there is no problem with laptop screen, I don't need to return it anymore.

Soft keyboard, not heavy, speed is excellent. Also the amount of memory is a direct joy, it's really great. And of course the price of the product is undeniably delightful. I am very happy with my purchase and will definitely be shopping at Best Buy again.

I bought a 2 year protection plan when I bought a Dell Inspiron last December. I recently had a problem start where Windows update didn't complete, an error message comes up, and Windows never starts. I took the computer to Best Buy and they said that Windows needs to be reinstalled, but the protection plan doesn't cover software problems. There is a separate protection plan to cover software issues, which costs more than the Geek Squad protection plan. This distinction was never clear when I bought the computer and protection plan. Explore your options before buying.

Great service. Definitely worth the money. My ipad screen broke. I brought it in, but they didnt have the same one. It worked out though, cause i recieved a free upgrade to a better one! The same thing happened with my TV. The screen malfunctioned and since they couldnt fix it, i recieved a gift card for the price i paid for it almost a year later.

Make sure you know which option you are buying. Geek Squad Protection is not the same as Geek Squad Replacement. The protection plan really isn't worth it. Usually laptops and camera equipment only get protection and not replacement. Protection will only give out a replacement in the unlikely event you have the same issues numerous times.

Extremely fast PC. I am not normally a fan of HP anything, but this PC is very well built, except for one issue. The way the venting system is set up, it seems as though it overheats easily. My CPU fan seems to kick into overdrive without very much going on. It seems as though they could have built a more powerful cooling system for as much power as they pack into the CPU and GPU. I am working to rectify that as I just purchased a cooling pad. Hopefully that helps. The air intake being on the very bottom of the laptop doesn't help of course.

Computer came fully protected and easy to set up, exactly what I bought!

This laptop is everything that I expected. The screen is crystal clear just as everyone rants about so I was very pleased with that. It takes a few minutes to get accustomed to the function keys setup, but it's not a big deal as every laptop has it's own characteristics. When turning the brightness up or down on the keyboard you can't see the changes until you release the function key FYI. It's blazing fast and best of all it's future proof due to the RAM and memory being upgrade-able. I got rid of a Macbook Pro 16 for this machine and I don't regret it one bit.