Customer Ratings & Reviews

Excellent value! I was able to snag this laptop on sale for 1100. It plays all games including Jedi Survivor flawlessly. Nice build quality as well.

This laptop has great potential and it runs great with games. However there is a couple things that made me dock 2 stars. For starter the fans are extremely loud the minute you start up video games, and you might say well that’s what they do to keep the cpu and gpu down, which leads to my second reason for taking down a star the cpu and gpu get hotter then what’s normal for laptop heat. The cpu and gpu got up to 150f that is ricioulous especially for what you pay for this laptop. On top of that the laptop can get slow sometimes, which is a good reason to upgrade ram when you get it. Other then that it’s a decent laptop and the games run very smooth with great graphic speeds.

HP laptop works good got it in 2020 and still using it.

Computer works well. The power cord keeps disconnecting from the power pack.

Reliable, consistent; the laptops I've gotten have had several failures but they made the experience pleasant and worthwhile

Couldn't reach anyone from Geek Squad through the portal nor by phone. Had to come in to BestBuy, and they give you

It's All Good, Took My Laptop To The Repair. And Waited 2 Weeks, And They Did Perfect, Good Job Of Them!

dm bestbuy to choose a specific country or city via additional parameters in the username.

Got this laptop to replace a 12 year old Sony driving a dragonfly DAC for our audio. I plan to buy 2 more for streaming. Seems much better for the price than specialized devices. Lack of bloatware is a plus. I've been through this process twice.. It keeps wanting me to say something about Geek Squad which I've never used.

My wife bought me this computer and I have to say... It is blazing fast. I absolutely love it.

Sweet upgradeable machine! Its fast out of the box. It has an empty SODIMM expansion port to make it easy (and cheap) to go to 16 gigs. It can handle up to 2, 32gb SODIMMS. It also has a spare SATA 2.5" drive bay and connectors. For ~$100 I added a 1 terabyte SATA SSD drive.

Very helpful and friendly. Explained everything that was going on.

I am delighted with each interaction with the geek squad. I have been using this service for over seven years, and it is worth the money.

I believe i made the right decision in getting this laptop after reading a few reviews from several websites. Good laptop in terms of design, look, speed and interface. I was quite nervous when choosing between different brands, and the models. But I always trusted Dell and its gaming series laptops. Not accidental hangups

Very good quality, performance and easy to navigate. Especially fir a refurbished item!

Very disappointed that best buy clearly shows an image of the laptop having a fingerprint reader but it clearly does not have one. This was a major reason for me buying this one over another one that I had looked at. Otherwise the laptop works fine. Trackpad is somewhat cheap feeling. Overall satisfied with the laptop less 1 star for the trackpad and another for the product being mis-represented by best buy. Product should be taken down from the site until the images provide an accurate representation of the product you are buying.

Great option, thank you! I appreciate your work and patience and support, nice job.

Geek squad warranty isn’t a good thing to buy.. I Paid $2,000 for my LG tv and within a year it started to have issues..I bought a $300 warranty from geeksquad and couldn’t get ahold of anyone and when I did they made a appointment to come out and nobody came out.I lost a days work pay and then I had to contact LG cause I still was under the 1 year manufacturer warranty thank god.. LG sent someone out and Geek squad didn’t help at all.I wasted $300 on a warranty.Not to mention when you get a new device it comes with a warranty automatically for a year.If you buy a product and then get a year geek squad warranty they just send back to manufacture cause it’s still under warranty..So what’s the point on there warranty? I could see a year after the manufacture warranty is done but at this point there profiting off people feeding them this BS.. If I buy a new product and it has issues within a year and I pay for a warranty I should get a new one and not have to go through hoops or have some guy opening up my new product and leaving 3 screws out of it.The feeling of paying over $500 for a device and then within a year having to have it opened up and replaced leave a uncomfortable feeling in your head.

Exactly what I was looking for, laptop came looking as good as new. Perfect for my business tasks. I would recommend this product.

I'm using this laptop for personal use. It has a good capacity for my information and the quality is good.