Customer Ratings & Reviews

I bought the protection plan of my laptop and when I took it to fix it because a liquid was spilled on it, they did not want to repair it or do anything ... they stole the money from the protection plan that I paid, they are the worst thieves that exist I never met company like this, I hope nobody will buy any geek squad service ... I have bought a lot of insurance for all my devices, I am an elite member of besbuy, but geek squad is the worst garbage I have known thieves.

Cant even fix a dent in a laptop you guys suck. 16.01 billion dollar company btw. So cheap too. If people are looking at this and u worry about how your computer looks and if it has a dent in it and u have the warranty they cant fix it.

Got this computer a few months ago. Took it from my living room to my office. Printed documents and right after it died. I closed it and left it on the desk. I plugged it up and turned it on. The screen didn't work. Best buy said something hit my screen. Not one thing touched it on my desk. I didn't slam it. Now i have to pay to fix something that is still under warranty because they are telling me i hit it some how or i closed something on it. Neither of these things happened. I am not going to bother repairing it. Its obviously made cheaply and i will probably have the same issues in the future. I will also not shop at best buy again. Calling your customer a liar is bad for business.

So I should have paid better attention to a certain review. Good computer works great. Terrible keyboard. Very hard to see the digits with the clear on silver. Lighted or not I feel like taking a fine sharpie and coloring them in. Just terrible on a pc that costs this much. Should have been blue lighted or even red.

Not great replacement policy. Might consider not buying expensive service again.

It can be worth it if the product actually damages within the two year but it isn't worth getting if you know that your product will last more than two years and unfortunately you can't refund unused warranties or renew them after expiration date. Like what is the point of paying so much money for a computer coverage plan since most people will maintain and treat their computers well and would make their products last more than the 2 year plan. I wish I could get my $200 back even if it is either on store credits or even cash at this point.

this computer is the worsts computer I ever own. HP, should pay the people back who brought it. My Hp computer band new, only give me three hours of unplugged time. Which I was told was normal for this computer. Now I only get a hour time unplugged. This means I can't use it anywhere without it being plugged in. It also get super hot, under the right side of the computer. So forget about using it in tablet mode. The charger also get's super hot. Takes hours to charge, and hours to update. I already had to send this computer to the Hp serving center because of the battery. Don't waste your money on this computer. That full of bloat wear and ads.

keys will stick and mouse pad not easy to navigate on

I bought this and was originally marveled with it. Then it started giving an error "laptop was improperly shut down" on start up. My settings were set so that the laptop would sleep and not shut down. Then it crashed during usage. I returned and got a replacement. Within a day, I started getting the same error! It then locked with a shaky screen. I was shocked!

I bought an open box “excellent condition” online and it got to my house with dents. I went to the store asking to change it for another one in excellent condition but they didn’t have the attitude to help, even though there was one in the system. Luis and Robert the manager at the Legacy location in San Antonio, TX weren’t able to help at all. No good attitude to help me. They just try to justify and say that customer service has to help me, not them.

Can someone please tell me if Accidental Geek Squad Protection 1 year helps fix problems online or in store? I need help with a issue. But I do not want to buy the protection plan if they can't help me. I will just have to return my laptop. I bought it July 1, 2021. Any information is appreciated. Thank you.

Never buy refurbrished equipment from best buy, last 2 items I ordered were in terrible shape, even though I purcharsed a "like new" Item, description said it could have minor scratches, and the computer arrived with a big hit in the corner that lifted the bottom cover, I could put mi whole finger inside the pc...clearly best buy dont check these items before Re selling them

They will deceive you into subscription. The didn't provide the service requested, deceived, burnt my hard drive, and after talking and referred to 4 different agents, they refused to refund and brushed the issues under the carpet

Worked with the laptop for 16 days. Worked wonderfully. On the 16th day it would not power up. Then it did on its own and HP tech support worked with me to get issued resolved. Used the computer the rest of the day. Shut it down at the end of the day Next day, went to power up the computer and it didn't. Spent a total of 2 hours 40 minutes with HP tech support over three phone calls. End result? Needs to be shipped back for repair. Up to two weeks possibly for repair. Passed BestBuy 15-day return policy. Going to BestBuy to see about a refund or replacement. Purchased for school this Fall. School has started. Not doing video editing on my iPad Pro.

Terrible experience. Bought computer I. demo mode. I called for help, and they said it will cost $100 to fix online or I can go back to the store. Terrible support. They need to do better

This is not a ding on Geek Squad but Best Buy as a whole. I have shopped with Best Buy for years and never had such a poor experience. I ordered a laptop and FedEx delivered it the wrong location. I was basically told to go pound sand and make a police report. I asked to talk to a supervisor and was told they were too busy but would call back. Couple hours later and still no call back. This is an unacceptable treatment towards your customers old or new.

Bought this plan for a computer I use every day with the promise that my computer would be replaced in the event of failure. Fast forward 2 years when I actually need to use the plan that I paid highly for and they want me to be without my computer for 2 weeks or more. I need this computer every day. That is the only reason that I purchased this overpriced plan. Don't listen to their empty promises. This plan is nothing but a pure profit generator for best buy.

Good luck printing legal documents. The margins can not be adjusted. Won't print to fit either. Typing lags or not at all, backspace lags. Very disappointed, I thought it was my new printer so I switched it twice! Now it's too late to return this one.

Geeksquad obviously didn't check this device. It was listed as "excellent" condition but it wasn't even functional. Immediately upon powering on the laptop I noticed a loud fan clicking noise. Once the display turned on there were constant graphical artifacts so bad that you couldn't even read the screen. Had they even turned on the device they would have noticed this and not resold the device. Luckily Asus is honoring the warranty and will replace the laptop

The description specifies that the battery life time is 6 hours, but mine discharges in 2 hours, I must lower the brightness of the screen and activate the energy saving so that it can last 2 hours