Customer Ratings & Reviews

Great whenever I need it. Great investment whenever purchasing new technology.

In years past I have always turned down additional protection options, but knowing that newer devices just don't last as long anymore is my reasoning for purchasing it. Plus they also cover damage to the device which is really a nice bonus.

I always purchase a Geek Squad Service Plan with all technology products. I love the excellent support always provided. They were very knowledgeable, professional and helpful.

Beware of these geek squad guys telling you to use the warranty when the insurance covers nearly everything.

Great too have just in case you need to replace a item.

Any issues we ever have with our laptops and electronics Greek Squad always worksvit out. They are thorough, professional, friendly, and accommodating.

I realize in Vegas you never buy insurance while playing blackjack. Purchasing the head to toes insurance on an electronic device is VERY smart!

Haven't had to try this so far but had previous experience with geek squad that was great

This is a great protection plan if anything happens

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

This is the best plan ever they take care of all you devices at the store and at home. Came to my home for free several times and set up my devices

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

I did purchase extended warranty for 3 years. I bought this for a laptop. So far I have not needed it. Not sure at this time if it was worth the extra money. I will keep this updated as time goes on.

Luckily haven't needed to use the Geek Squad Protection plan yet. Nice to know if I need it though, much more affordable option than purchasing new.

Have to have. I have kids and this is very necessary as I am the clumsy one lmao!

Chromebook has been repaired twice at no cost! I was so happy that I purchased this protection for my daughter's Chromebook. She is in college in NY and has been able to bring it to a local Best Buy for repairs twice -- very happy!

Peace of mind when you have their insurance. You know theyll fix any issues.

You never wanna buy some of that or warranty because if so, you pay more overtime

I buy the geek squad extended warrenty for all my items, They are the best

Insurance.. need it so you don't go broke with repairs, but always unsatisfying and a hassle to use, and adds significantly to the cost of any purchase.