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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11763 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 11,763 reviews
  • Rated 5 out of 5 stars

    Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They basically recommended a upgrade..not much on this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are super helpful in just about anything you need repair wise or installation or even general questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptops and iPad repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team never disappoints me. I have been using the service for probably 10 years and I’ve never been disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually did use the service to repair my daughter’s first laptop so we purchased the protection plan for her second laptop too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this service and the Geek Squad fixed my issue quickly and easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is peace of mind. I know if anything goes wrong with my purchase the Geek Squad will take care of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny spent. My daughter dropped the computer and shattered it. They replaced it, no questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I won't buy electronics without it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always thrilled with how easy it is to use this service. The techs are always kind, even in the middle of the holiday rush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I won't buy electronics without it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always thrilled with how easy it is to use this service. The techs are always kind, even in the middle of the holiday rush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been happy with the Geed Squad. Also glad they keep track of how long it's been since purchase if I can't find it in my records.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this when I purchased my new laptop! You can never be too safe when it comes to electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection plan. Potential to save money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage is nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always a good thing to have coverage for the things you buy. You never know when or if you'll need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent and convenient to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a senior citizen and not always tech savy. Good service to have for questions and repairs.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use it the protection. Just purchased it for safety reasons. I take good care of my gadgets so hopefully I won’t hv to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to use the extra protection but it gives me peace of mind knowing everything is covered should I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this protection plan for our TV and hopefully we won’t have to use it but it is a good thing to always have just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for your product against accidental damage or failure. Easy to use and redeem for a replacement or for it to be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Accidental Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAve had this protection for many years on different devices and very pleased and satisfied with the coverage and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad computer coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving it 3 stars because we haven’t had to use it yet, so I will update if anything changes!

    I would recommend this to a friend