Customer Ratings & Reviews

This is the best protection money can buy. The geek squad are knowledgeable and professional. I trust him completely.

Very reliable services as well as understanding!!!

Excellent service very helpful great customer service

Wouldn't be without it! The first issue I had was the laptop didn't recognize the adaptor. They fixed it right away.

ThIs laptop is awesome its does the job great and for the price

Excellent value for piece of mind with the laptop I purchased for my granddaughter.

Yes, they helped us with our problems would not leave home within out it good to have

Knowing that I’m backed and protected is everything to me! I love knowing If I ever have any issues within my 3 years of protection that I will be well taken care of!

Did what it was supposed to do. Welcomed protection

Geek Squad protection on a Chrome book for a student is a good investment - they replaced a damaged Chromebook

Geek Squad has serviced my laptop remotely and at the store, each time performing above my expectations to resolve the issues. I especially like the same day service.

2-Year Accidental Geek Squad Protection plan has worked wonderful for us. Just make sure you take advantage of it!

Love working with the qeek squad they are very helpful. I do hate having to make an appt before going in

Nice to have with the manufacturer warranty as well!

Smartest purchase you can buy for electronics bought at Best Buy

Always good to have but I hope I never need to use it. Life can be unexpected but my laptop is protected!!!

Protection for those accidental issues That may run across when is a good peace of mind to have it is like having Money in the bank

It help protect my laptop and helps it run fatser and smoother.

On an expensive purchase always get the insurance. I spilled water in my computer and happily received a new one.

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..