Customer Ratings & Reviews

I've always bought the protection on all devices we've purchased. And you can never be too careful. You'll need sometime

Convenient purchase. A necessity, especially if you’re looking to purchase anything electronic

PRODUCT IS WORKING GOOD BUT PROTECTION OFFERS GOOD REPLACEMENT POLICY. GEEK SQUAD ANSWERED ALL MY QUESTIONS NO PROBLEM.

Worth the cost for a $99 chrome book. My son broke his previous one so this will definitely come in handy.

Easy to enroll, price effective strong recommended

What can I say? Get the warranty it’s better to have it then not need it then to need it and not have it.

I have brought 2 computers to get looked at and repaired. With out this service it would have cost a lot. Very happy I got this.

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

Having geek squad protection is so worth having that piece of mind .knowing if anything goes wrong they are right there to,fix it

Geek Squad seems a little too expensive for the service they provide. They were going to charge me $125 just to assess my computer without even knowing what the problem was

Always purchase geek squad on all my electronics I buy from Best Buy. They’re services are great and worth the extra money paid.

Best Buy has the best warranty service. Definitely worth spending little extra for your product protection

I think it is a great plan. I usually don't buy these, but this one has been very helpful to me.

Geek squad service is definitely with getting! We purchase it with everything we buy.

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Good stuff; a bit on the expensive side. One always HOPES that they don't need it/but you never know.......

Great little two-in-one. Works great for school and work.

They do take care when I need , I am happy with their service , they listen and co operate

Geek squad protection is a must for sending a laptop to college with your student.

I usually don’t get coverage but Best Buy has been great about their service.