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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11768 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 11,768 reviews
  • Rated 5 out of 5 stars

    Great insurance when you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for when I bought my last laptop. It is a good feeling to know you have insurance if something goes wrong with a product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it pays to purchase the extra warranty on anything you buy!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We completely agree with this! It's important to cover your investments just in case something goes wrong. If you have any questions, concerns or anything you need help with, please let us know.

  • Rated 5 out of 5 stars

    Highly recommend protection service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have had a problem with my computers Geek Squad has always been there for me. I highly recommend Geek Squad protection for all computers and electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan. Everyone who has a child at home should get it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Rick. Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again.

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet but bought it for another computer as well and GeekSquad is so helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents came out to look at my computer and they fixed the small issue i was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection plans for my own peace of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Respectful clerks! They pretty much helped me with everything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection just in case there is apribkem or something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a Security Blanket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know what they can do, their reputation precedes them. I have not used them yet..but if I do, I am glad I have them in my corner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best tech’s ever and I would recommend that anyone who needs appliances and technology to choose Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    never leave without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased that I purchased this plan at the time I bought the computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient when your product stops working. Or needs anything done to it. Best Buy us so quick to fix your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy w/ every major purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy. Peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with a warranty! I am glad that the agent talked me into getting it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good but 1 year !?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one year is not a long time for the price I paid I think they should add more time.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 4 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy about my purchase. It is extremely user friendly and does just what I need. The keyboard does not light up but I can live with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad will fix it !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan was definitely worth it you never know what will happen with lap tops especially if I have kids !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this service so far but feel safe knowing I have it wil renew it when needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely suggest getting Geek Squad Protection! Our cat broke one of the keys off 2 days after getting it, and they fixed it for zero cost and hassle.

    I would recommend this to a friend