Customer Ratings & Reviews

We decide to get a warranty for it in case something happens to it and it covered to get fixed for any reason

The are very kind, knowledgeable and friendly. The try to help every customer no matter how often you ask for.

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

I buy the geek squad protection for all my expensive items since it gives me peace of mind in case something happens.

Im so glad I purchased this plan for my laptop. My screen crack and it took a month to get fixed at no extra cost

Geek squad staff were fast and friendly my computers were way before they promised. Easy pick up service.

I love that best buy offers the Geek Squad. I like knowing I can rely on them for the technical skills I don't have.

broke my computer screen and was sent off to them. don’t like how long it takes to fix it but it’s worth it

This machine will be traveling a lot and get a use since it is for a high school student. Better safe than sorry!

Always get my accidental insurance just in case. Because you can never be too careful.

Purchase with everything I buy at Best Buy. They have helped me out so much. It's totally worth the money

We have not had to use the service for this item yet and we hope we won’t have to, but we are happy we bought it

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

always good to have additional protection, used 2 times.

I had an issue with my TV and called the geek squad and they came out the next to work on the problem.

I haven’t had to use this yet, but I felt it important to get.

Great value for the investment. This product has paid for itself over and over again.

A must have these days due to the high costs of repairs. Geek Squad Protection has always seemed to pay off for past purchases.

Came in handy when my different products we’re not performing well in the manufactures did not wanna respond

You need Geek Squad for insurance. If invest in a good computer, you cannot afford not to have Geek Squad.