Customer Ratings & Reviews

This is an essential buy for anyone who wants to protect their computers. Worth every penny!

It just makes sense. I'd never buy a laptop without protection. Always protect your investments.

It just makes sense. I'd never buy a laptop without protection. Always protect your investments.

they stand by the warranty, gave full value of what I paid towards a new item.

It GIVES ME A SENSE OF SECURITY. I don't have to worry about future issues.

A must have for laptops, dont be surprised when they crash on you and this covers almost anything.

Thankfully, I have not use it yet and hopefully never. Yet it’s good to know I have it.

Can never go wrong with added protection. They've always been so helpful when I needed assistance.

Always great to add extra warranty and can’t go wrong with geek squad

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Best Buy Geek Squad protection is expensive. However, they do honor the protection and are willing to replace the broken device if they cannot fix it.

Always nice to have the added protection. Luckily haven't needed it yet but feel great having it.

My laptop keyboard stop working so I bring it in for repair. I’m surprised that I got it back very quick.

this is an excellent service to use for everything.

I always purchase protect by Geek Squad because it is worthwhile.

Product was purchased for children so definitely good to add protection

great laptop for the price, As good as any other high end gaming model

Haven't had to use it yet but I know they will be there to help when I do!!