Customer Ratings & Reviews

I expected a little more out of this protection service, but overall I'm pleased that it is reliable for accidents.

I never personally had to use my son yes I m thankful for geek squad

Great service if you need it. They do a great job of setting up electronics.

Geek squad is great when you buy electronic from Best Buy

Highly recommend for your family and friends electronics

You never know when you might need this . My son can use his laptop with ease .

Easily fixed my issue. And didn’t have to wait long at all.

I got this for my laptop so if anything happened to it u guys will help me

The agents installed my TV and connected my other components

Never really need it but got it just in case. But could have done without

Always a good idea to add this. Have used numerous times

Always feel this is needed, we have a lot of tech in our fam

Nothing like peace of mind. Everyday business this is a must

I trust Geek Squad with all my devices! This is a must have.

Always a great choice to get service never know when you will have trouble.

Bought this for a new laptop, a little pricey. HP offers protection at a lower cost...

Good service, have not needed to use it yet, but good to have just in case

The accidental protection plans are affordable and worth every penny.

I always purchase and have yet to lose but I think it is good to have

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.