Customer Ratings & Reviews

I havent needed to use this service but I am so thankful for the opportunity to have it. It is comforting to know the Geek Squad is in my corner.

Peace of mind. No issues whenever I need to use my additional warranty on any of my products. Customer service is always the best to resolve any issues with my laptop or other electronics Thanks

The Geek Squad Protection is a great way to protect your computer!!!

Awesome services alway they are always there when you need the help

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

First time purchasing this with a laptop, but it definitely paid off. Dropped my laptop around 8 months in and it scratched up the screen and caused chips to the body. With the protection plan they refunded me the full amount of the laptop since apparently the screen wasn't something that was fixable.

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

This is a must get when ever you buy a new computer, tablet, surface or electrical device. To many times something has happened and the device is broken. If I didn't get this, I would have to pay out of pocket to get a new one, even though the damage is not extensive, it is expensive to fix. Cheaper sometimes to get a new one. For a small cost, I have it covered and it is fixed professionally and completely.

Good if needed and always a reassurance if something happens

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

Allowed me to get replacement laptop when it died literally 1 month after manufacturer warranty expired.

It is very important and also I definitely recommend each and everyone to have a protection plan

I bought Geek Squad protection with my recent laptop purchases. I had issues with laptops keeping up with Silhoutte program so I had to trade in 2 laptops before I bought my HP Spectre laptop. IT guys were very patient. I wasn't originally prepared for such a high cost but with Geek Squad I was able to trade in when I had issues until I finally made the leap. They helped me chose something that fit my needs.

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

Best Buy has a great geek squad. When my iPhone X got stuck in a boot loop, they tried to resolve the issue for me first. When that led to a dead end, the replaced it with a replica model & told me to come back if there were any issues with the new phone. The team was nice & patient, they even made me feel comfortable having been there for nearly two & a half hours.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

When you buy a $1,500 computer, you really gotta get an extended warranty. Things happen. Accidents happen, whether the laptop gets dropped, or water (or crumbs) spill on it. A video card can go out, a key can get stuck. I like that I just bring it into the store and it will be serviced. I don't how fast Geek Squad is, but I like that there's somewhere I can physically take it, if I need to.

Buying a Chromebook for a middle-school child is a must and the protection was a no brainer - already made use of it when she dropped it down our staircase and the touch-screen sensitivity was gone. Brought the Chromebook in for repair, took a little longer than anticipated but she did a decent number on the item. Got it back in perfect shape, like new. Well worth the extra cash up front.

I know I have posted these Best Buy protection plans reviews on here several times, so I won't keep saying the same thing. Bottom line, the easiest and hassle free protection plan in my opinion there is that we have used. I would recommend to anyone that doesn't have the money to go out and replace anything at anytime over say $150 of electronics or appliance's. Bottom line.