Customer Ratings & Reviews

Having bought this with a replacement laptop for my daughter it was inexpensive insurance against catastrophe should a problem arise while she was getting used to the new equipment. I was impressed by the knowledge and help provided at the purchase of the new laptop by the Geek Squad tech’s and felt this would be really good as added protection should she need help with it during the learning curve.

Replaced 3 laptops that got damaged from my business with them as the laptops were initially purchased through Best Buy with the Geek Squad warrenty. Sent the laptops out for repair, and then received them a week later. Easy to use and friendly staff that kept me up to date of the repair progress.

Glad to have the peace of mind, hope I do not have to use it.

Best customer service I have had! I had issues with a laptop I purchased and with my warranty plan purchased they were able to get me a new laptop without any struggles! They listened and helped!

I am new to IOS MacBook. It was a small challenge but Apple and Best Buy make it so simple. The transition was easy and the geek squad amamzing.

Robert of the geek squad unlocked my Microsoft account for me. Afterwards I asked about purchasing insurance for my new computer, and he got on that right away. I then got a discount for being a geek squad member. Robert did an excellent job managing the others waiting for their appointments.

I used the service several times and it saved me a lot of money on service and parts.

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

If you buy a computer for a high school kid please please please get the protection plan. This saved my sons computer and the people at the Geek Squad are great at what they do and provided incredible customer support. If you do one thing after an electronic purchase (Computer, TV or phone) it should be to buy a protection plan.

Geek Squad saved my life when my laptop started acting funny and wouldn't turn on. I'm a college student and I NEED a laptop to do my work. They sent my laptop out the same day I dropped it off!

Purchased with a new gaming laptop. Haven't had to use it on this item yet thankfully, but glad to have peace of mind. Definitely worth it on high-value tech purchases, particularly items that don't devalue quickly. Have made geek squad warranty claims on tech items in the past and had good experiences.

Great service and help! I can’t believe after all this time it worked!

Insurance it’s only a sucker move until you need it. Am a huge advocate for insurance on all electronic products that l purchase. Would highly recommend this to everyone. An extra $50-100 on your product will give you a peace of mind when something catastrophic occurs like when you drop your computer while going through TSA.

When purchasing this newer software/ computer I was informed by the Geek Squad agents that to get the two year protection plan like this one above is best, so in case something drastic happens I am covered! Thank you for this assurance of being careful; they truly care for their customers, and want the best for them, so thank you!

It is grate to have Greek because if I brake something I know they will have my back and be on my side so I have no worry’s at all of losing or braking my stuff Worth my money

Geek squad employees are very professional and knowledgeable about issues I was having with my computer.

I don't usually purchase extended warranties, but in this case I thought it was wise for the peace of mind. My old laptop fell off the table and the touch screen was smashed. So when I bought the replacement laptop I wanted to be sure that I would be covered if something like that would happen again.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

As always I bought geek squad and I always will! Everytime I have an issue it's taken care of and ot's perfect as amom of 3 who has accidental damage sometimes.

I signed up for the protection plan ($179) but shouldn’t have. When my covered laptop broke, I turned it into geek squad for repairs only for them to charge me an additional $49 to tell me they couldn’t fix it! They did give me a giftcard for the value of the laptop but between the planner and repair fee that cost me almost the same amount, so it was pretty much a wash. I am very disappointed and feel lied to about what the protection plan covers.