Customer Ratings & Reviews

It's always good to have the reassurance that geek squad has your back

The best alternative is to buy the warranty and protect the equipment

For the low price paid for the laptop, protection coverage came as a no brainer. Giving Mom the peace of mind needed to utilize her new device without concerns of damages for 12 months was reasonably priced and worth securing.

Love this hp Chromebook. Holds a good charge and works great. Employee was very helpful and kind. Great value for this laptop. Highly recommend.

Great service, helped fix my issue quick. Really helpful

I'm glad to have the geek squad on my side if anything happens to my new computer. I won't take my computer anywhere else but to them...

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.

I like have this extra coverage from the Best Buy. They are very helpful.

Having the kind of protection this plan offers is great insurance following the purchase of a high priced delicate piece of technology such as a computer or laptop or tablet. We have not yet had to use the plan, but when we do it is a good feeling to know we are covered.

Geek Squad service has saved me again and again when it has come to my laptops. Most recently, they entirely reimbursed my 1.5 year old laptop, when it could not be fixed.

I loved the assistance that I received when I had to purchase a new Chromebook. They made me feel at ease and made every effort to guarantee my delivery in 2 business days. I have and will continue to purchase my devices from Best Buy.

I get the extended warranty with every laptop I purchase. As my computer is on the move constantly, damage has occurred, making this has a smart purchase. If my computer needs repair, it gets done or I get a new computer.

I have used Best Buy Geek service for many years. Every time I have been treated with professional levels of service and my computer problems have been resolved. If you are buying a new computer, I highly recommend that you purchase service from the Geek Squad.

I have been exceedingly happy with Geek Squad ever since I discovered them in 2018. Their support has been invaluable in allowing me to run my small business economically with great tech support.

My computer has been having some issues and I'm so happy I purchased the Geek Squad service. While sending a laptop out would take a few weeks too long at this point. I do plan on taking advantage of the service before the three years is up.

I am very accident-prone, so when I bought my new laptop for school I really wanted to make sure it would be safe. I always recommend getting protection on big purchases.

Every time I think that I will not need Geek Squad protection something proves me wrong... It is pretty much a must for me...

I would recommend purchasing a protection plan when offered. You never know when issues will arise and it does save you money. I purchased the plan for my laptop and it saved me from having to buy another power cord.