Customer Ratings & Reviews

Geek squad is the best. Makes me comfortable when my son carries his laptop back-and-forth from his apartment to college. If anything ever happens, no matter what it is with the accidental damage plan. They take care of it. Takes the worry off of having to buy a new one during the plan coverage

I always purchase the protections because you never know how long things will last these days. and accidents happen

What a added piece of assurance and somewhat peace of mind. My husband eats, drink and sleeps on our laptop. Crumbs and other debris is on the desk constantly or until I clean up the area. So this …somewhat adds a little a peace of mind of protection.

When I first bought my computer I was told about this service and I agreed. I thought I was covered under this plan until I discovered I was set up with The Geek squad total tech support plan that did not have accidental coverage. Not until I took my computer in for repair and was told I was not covered for repair. I had to pay a nonrefundable $85 to be shipped, and told I needed a new mother board for the cost of $600.00. Some of the associates that work in the store do not know their own policies and services well and should be coached on products and what they cover. Its too late to cancel the total Geek squad protection plan because it auto renews annually. I now have the accidental coverage plan after the total loss of my first computer and misrepresentation of the product that was sold to me.

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

I haven’t had to use them yet for my recent purchase, however for pst purchases they have been great!!

Geek Squad is a freaking JOKE! DO NOT spend the money for these *orons. They won't work on the laptop and don't offer any support. You will waste your money. I am now out $3,000 for the laptop that won't work and the support cost that they will not return. HORRIBLE service. Best Buy is HORRIBLE

This is a great program. Every time I have had a issue they were either able to fix it or give me my money back for another item!

Takes care of want needs to be done or fixed great service

Love I take my item to geek squad and they can help me trouble shoot the problem.

When they come out to the house they are so informative! I've trusted Geek squad for a lot of years now. It was unfortunate that I had to use Geek squad in Canada. Canadian Geek Squad are so nice and quick. I had to pay full price. The Canadians told me that most of their States customers get the US geek squad to cover the cost. Well I didn't get it covered and the US geek squad were rude.

Please make sure get the warranty! It’s worth it for the clumsy folk like me.

When BB was open they helped with my Dell lap top. However I have problems with chrome book and now have to wait til store reopens. Can’t get any one from store on phone for help AND can’t get geek squad person on phone for help. I’m not computer savy n need help taking parental control off chrome book

Good Greek squad service i like service Greek squad

Quick to help. If there has ever been an issue in the past, I have had good experiences getting the help I need.

Totally worth the piece of mind. The more complex these devices get, the more ways they have to fail.

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.

It is great that I really don't have to worry about anything taking my computer anywhere i want to go and if anything happens to it accidentally it is covered which is a huge life saver..... This company is one of the few i always will get the protection plan.

I had to bring my computer in to get fixed and everyone was very nice and accommodating. There were some communication issues about my computer getting to the service center and it took than I was told. But everyone was super nice at the store. And I was able to get a new computer with no issues.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.