Customer Ratings & Reviews

Agents wrote computer comparisons for me as a reference guide in making my final decision on a computer purchase

Geek squad is awesome!!! They always come to fix our warranted items, and the items are always fixed when they do before they leave. The Geek squad employees are always helpful with any questions we have every visit. Thank you for you help Geek Squad!!!

Love Geek Squad! Eases my mind to know that we have this protection and they can help with anything that I need on all of our devices. I add this protection to everything we purchase from best Buy!

Peace of mind. Great service. Easy to return products

Not happy with customer services. I got my package on time but the way it was package was unsatisfactory. Computer should have been wrapped. Without being properly packaged I suspect that the pieces needed where lost. Delivered in the rain I worried the Computer would be damaged. I finally got it set up after going out to get a new keyboard and mouse because the one it came with was missing the connection piece. This is beyond annoying and tiggering. Do your job!!!

Excellent Team members with great knowledge about their products

The graphics on the pc are excellent and it runs games like its nothing

Just recently bought a computer from them and so far its amazing. Great value for the price. Thanks IBUYPOWER!

My computer screen cracked and I have saved hundreds purchasing this plan

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

Easy to use, protects 3 computers, and provides lots of help when I need it. Very happy with this product.

I have decided to give the overall experience of this purchase as it was by no means perfect. An overall solid purchase though. Its got the GPU, CPU, and decent enough RAM. There are more parts in the build that are closer to the lower end overall, but they are not the worst by any means. I'd say that if you are not informed of all things PC to look elsewhere as there are a few things such as settings that should be changed out of the box. Cooling is an issue as well so if you are not comfortable purchasing better parts to swap out such as the AIO, and additional cooling fans. If you're doing the basics like browsing, movies, schoolwork, music, etc. then you could consider it as I don't believe these would be demanding enough to give issues. It's decent overall and I am satisfied with my purchase.

Geek Squad set my Mothers Computer in L.A. Ca, while I was in Nashville! Thank you for professionalism! #ThaGRINDERS

Perfect computer, I loved it. You want a computer this is the one!

Best way to keep electronics working properly alway use them

Great PC. I’ve been able to play all the latest games.

The best squad that exist is the Geek Squad. They staff in this department are friendly and helpful.

when you need professionals to fix your PC these people at best buy known as the geek squad are there to help plus a word of advice it is always good to get their protection plan especially if you have kids or pets that get around your computer or just when you want to make sure your game is always playing at peak performance

The three year protection plan is a must and a great price.

Very quiet and looks good. Works as expected. I like the magnetic door and fan screen