Customer Ratings & Reviews

Very good to have a protection plan in case, things go down hill.

Nice thing to have to protect your investment. I just hope they don't close down the store. Love dem geeks

This is really good if you buy something expensive that will cost a lot if you break it.

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Geek Squad takes care of all my PC needs. This field won't take my review

Great piece of mind coverage. Great service!!!!!!!!!

The agent connected my computer and was able to answer all my concerns

havent' had to use it yet, but great peace of mind knowing it's there

I have used Geek Squad a number of times now and they have never let me down

Always always get the plan with anything you purchase !

Haven't had to use this yet but have always got great service with them.

GREAT SUPPORT TEAM GO GEEK SQUAD YOU ARE THE BOMBS

Hopefully I won’t have to use it but glad geek squad is there if I need them.

Great product. Very satisfied with it. Works as advertised

Dont have to worry if gets broke damage wathever it takes will change it out wort every penny

Always great to know geek squad will cover my computer if anything goes wrong.

The sales fella fixed my laptop then installed the security software.

The Geeks are the best! Very helpful and work fast.

Legit the best protection I’ve ever owned! Worth every penny!

thank goodness for geek squad protection. just wish it was a little cheaper