Customer Ratings & Reviews

I love geek squad. Always have, easy to put in a request, easy to walk in or call over the phone and get it resolved. Great insurance for an affordable price.

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

I haven’t used it yet but love knowing it’s there.

I recently had to use my 2 year protection plan to replace and item that I’d purchased a year ago. It was seamless and because the item couldn’t be fixed or replaced we were refunded the total of the item and we were able to get a comparable item and not come out of pocket a dime. I highly recommend getting this, especially for large purchases or gaming items for kids!

I’m fixing to use this for the computer we bought. Must have with kids.

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

Make sure you get this cause it helped me when I had to send it off to get worked on

I love the peace of mind of the Geek Squad warranty. it is why I buy from Best Buy. my experiences of having support for my purchases years after I buy a high dollar item makes me very satisfied with theses warranties

All i will say is accidents happen and its best to be prepared, specially if you plan to move, have little ones, or just happen to have one of those days.

It’s just the best because it’s the price you pay to get a good AlienWare computer

Good price for the protection being offered. Highly recommend

The remote support from the geek squad is great when you can get it. They were so busy during the virus that it was impossible to get someone. They had a 10 hour wait time but that was ridiculous then when I called back in 10 hours it was still another 10 hour wait time. The geek squad in the stores it much better. When I have a slow computer it is nice to have someone remotely go into it to clean it up.

The stuff is very helpful and hard working never waited long time i recommended any one use bestbuy credit card

Not a bad deal if you consider the price of some of the individual components and labor together.

Purchased a gaming desktop for my Granddaughter for Christmas. Due to supply shortages it was necessary to puchase well before the extended store holiday return period. I did setup and check the PC thoroughly upon delivery. Everything tested good, but the Accidental Geek Squad Protection provided an additional 3 years of peace of mind. Can't beat it.

Runs games great. Fast boot and runs windows smoothly. Decent price for a pre-built computer. Run all programs with out a glitch.

The protection plan was cheaper 1-2 days after purchase and the sales people caught this. They let me know and gave a reimbursement. Honest and pro-customer people!

I always recommend having Geek Squad Service. Smart and Professional!

My 13 year old saved his money to buy this on his own. He easily set it up in about 20 minutes and has been using it non stop since. He loves the lighted fans and that it works faster and smoother than his old gaming PC that he had for a few years from his brother. We are never disappointed with Best Buy!

We always buy the protection when we get an expensive Electronics product. It was well worth the money on our last purchase. We bought an active 2 watch for my wife for Christmas and it had a glitch in it a few months afterwards. They replace the watch at no cost with a new one. Like I said well worth the money.