Customer Ratings & Reviews

Will always get the Geek Squad, they are so helpful and when the glass on my screen cracked it was replace with no charge.

Geek squad is always worth the peace of mind and fair price

I love having them at my disposal whenever I have a problem with my devices. The agents are always very friendly and happy to help me.

A must have for any electronics or appliance purchase. Cant go wrong with any package from Best Buy.

brought item home, unpacked and during a move the screen cracked. i brought to geeksquad and they replaced the screen without any questions! only issue was the time for repair. took about 2 weeks from the date i dropped it off to the time i received item back

Everybody should have this plan for all of there electronics

Connected to all my devices. Purchased for my daughter and she loves it. Would definitely purchase again if needed too.

I always purchase this for all of my computers. I’d rather be safe than sorry! It’s always much cheaper in the end!!

If you purchase something that is valuable, you must always be ready for any unexpected accident. Good protection for the affordable price.

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

Small price to pay for reassurance of a product's guaranteed performance

When I purchased the warranty I wasn't sure I needed it, but after seeing how my children have handled the computer I am glad I got the 3-year protection

Bought HP Omen Gaming Desktop Dec 28th. It has been used less than 20 times. Purchased 200/300 warranty. Best Buy Plus Member (former now). Just dropped off computer due to operating/software issue according to Geek Squad. You would think they and Best Buy would fix my barely used, 3 month old 1,300 computer. NOPE. Manager made me purchase a yearly membership or pay $250. So...this million dollar company just had me return a $700 unopened laptop and will now lose my business on our kitchen remodeling. Best Buy just lost a customer and 6-7,000 thousand dollars. Congrats. -Just reposted this review on Yelp, Google wt

This is a lifesaver. When their a problem you don’t have to pay anything.

The agents were very polite and knowledgeable and their willingness to help was awesome

Its a great way to make sure your purchace is protected.

1 year of coverage was a good value when compared to the cost of replacing my brand new PC if there is a power surge (my last PC was damaged during a storm and I did not have this protection).

It was another warranty that was offered I can't give a opinion because we haven't used it yet because we have not hooked up are computer yet

Anytime I’ve had a question or concern regarding my purchase, they’ve done the best with resolving the issue.

I purchase this item for my son gameing computer and till now it help the only problem now is when to purchase it again when it expires