Customer Ratings & Reviews

The best warranty program for the price,you cannot get it anywhere else.

Fantastic service I've had to use before and they did a great job at figuring out my problem

Great PC spec for the price. Runs very quiet and lots of cooling fans built-in changing color LED lights. The PC is larger than expected nut light.

When purchasing big thing I always purchase a warranty good to had.

Love geek squad because of what they offer also the computer is great

Love the Geek Squad, so very helpful, dependable, and honest.

I bought it just to play Throne and liberty and it didn't disappoint but I am sure they are still making good PCs. amazing setup 10/10

Geek squad service is great. I always buy the services because most of the things I get in Best Buy are electronics for my grandson or me. Have used their services twice and they solved my problems right away.

Geek squad service is better than any other company

They are always so amazing and helping out and great customer service

Okay, the end result with geek squad was excellent. After 3 visits for same issue, they refunded me & we upgraded. I also have the other type of insurance they offer for labor, I believe. Whatever they offer, I buy it because I can't afford a $2000 computer for a teen every year & none of us knows much about fixing them. I expect a new computer for a teen to last 3 years. Hope so! The 1st 2 visits werent ideal because they didnt solve the issue. Finally the young, professional manager got involved & solved issue. Very nice. The 1st visit was frustrating, because 1 geek told me ALL the gr8 things they would do to repair & clean it & sold me $150 parts ;( but then another, less invested, geek worked on it & didn't do half of what #1 promised, so we ended up going back twice more. $$They sold me a removeable hard drive, so they COULD fix it but they didn't move the hard drive contents over at all on that 1st FIVE DAY repair job (as promised by #1), so we had to go back a 2nd time to sit there & have them show us how to do it ourselves & our teen then did it with their guidance for 2 hours at their counter (with an appointment). They were kind & helpful each visit. Like most places, every tech is different, some superior but overall they were helpful. I was VERY happy with their final solution, once a young, professional MANAGER stepped in, miraculously, thank God! Unless you can repair computers yourself, buy BOTH types of insurance they offer: the Geek Squad protection & the Labor(?) Plan. On the $2000 computer, both of those cost about $550 and 1 of the insurances covers any electronic item he owns, they SAID, even? if not purchased at BB. I hope they told me that correctly, because it is difficult to understand what each really covers, as they offered no detailed plan info & I did ask for it. The labor+(?) plan has to be renewed annually, btw. It's not cheap but for US it has been worth it.

This is my starter PC and had to for 2 years and had no problems yet. It's a good pc for starters that has a budget for their gaming setup.

Easy setup. Package professionally. Easy installation. Perfect upgrade

One of the greatest PCs I bought. Works really well. Works fast and well. Doesn't make too much Noice. Got it for a good price and performance really good for that price.

Very basic desktop but works great! It uses a display port not hdmi, and you will need a WiFi adapter. The updates will take a while, due to how outdated the system is but is really good desktop.

I just wanted to protect my pc in case of accident. Not bad insurance l, just a lil pricey.

The team knows and cares for your IT needs, including drivers, patches, and OS configurations. They know how to troubleshoot and use their devices to help you. Five stars to them, as I work with elderly people who cannot handle the stress of setting up, configuring, and upgrading OS, storage, and recovery processes.

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

Great working computer. Cook design and very quick. Love playing games on it, no lag time

Haven't needed the service yet, but it is nice to have the assurance of their help if needed.