Customer Ratings & Reviews

Geek squad protection for your gaming computer is a must have

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Geeksquadismyfriendalwaysandforevertheonlyoneforme

I’m at college so I need to make sure I am covered in case there is issues

Love that protection was offered where as I bought for a 16 yr old

My family luvs Geek Squad and we tell everyone to get them

I always buy the protection. Better safe than sorry.

They do what they say they do for the product you purchase.

Hopefully won’t have to use it. When I’ve dealt with geek squad before things went well. Hopefully that will be the same this time

Purchased a desk top computer 3-year Geek Squad protection plan

Have not used but gives me peace of mind to protect my purchase.

I will continue to buy this every time it comes up to renew.

Excellent product. Great quality. Definitely recommend

Always great to have with any products. Coverage is always great have

This is really good if you buy something expensive that will cost a lot if you break it.

fast delivery quick and easy set up. would purchase again.

A protection plan is the best way to go. It helps when something go wrong.

This plan makes it easy to take care of an issues. Worth the extra money.

Very good to have a protection plan in case, things go down hill.

Great piece of mind coverage. Great service!!!!!!!!!