Customer Ratings & Reviews

It seems a bit pricey for two years of protection but it is better than nothing!

It is too soon to give an adequate critique. I do have peace of mind knowing I have the coverage.

I did not use this yet and I hope not to. Will amend review upon any changes in the future.

I hate how hard it is to make it thru their phone screening to talk to a knowledgeable person. They told me that i would need to bring the computer to the store for repairs so i bought a onsite repair by hp for 118 dollars and just decided that I had waisted 250 on the geek squad contract.

The geek squad service is great. But the service is rather expensive. If the cost was more reasonable, I would rate them higher on value.

My usual experience with Geek Squad is usually positive in terms of what they’ll do to compensate for you, however many times all geek squad usually does is to check and diagnose issues that a consume may run into, and if it is something they cannot fix on their end they’ll ship it to the manufacture to fix it, but that is where the nightmare begins because it seems that your item gets passed on to some folk who don’t care about preserving the quality of you item and will usually treat it with carelessness. My 3 instincts of sending my PC out to fix a blue screen resulted in broken parts, scratch marks and broken cables.

Yes I purchased this on my husband computer which we haven't had a chance to use as,if yet

It's always good to have a backup just in case your product breaks down

Sometimes works and sometimes like last computer the repair was not covered by warranty :(

I brought my Desktop Computer in for its first repair as part of a 3 year plan. After calls with 13 different agents, minimal updates and 35 days later, I was given a refund for my item as they couldn’t source parts for the repair and didn’t have a similar item in stock to switch out for me. The stress this service caused was absolutely not worth having it. Agents in store/online have no idea what the service center is looking at and vice versa. I Would not purchase again. The only positive is that I did receive a full refund of the original purchase price of my item plus tax, but no credit for my protection plan was refunded, even though no repairs were completed and I only had the plan for 1.5 out of 3 years.

Never know when you need this, until you actually do need it.

I cannot say since I ended up not using it at all, but hope Best Buy do answer when needed.

It is good if it brakes. It is a bad prices though.

Good computer kids love it great price for what it has!

I really think this can be extremely costly ad some services should be complimentary when you purchase a $1750 computer

It is okay but customer service is long. Very annoyed

i like this protection plan however i wish it would include services like hooking stuff up or trouble shoot

Good i guess if you use it. But it is all about money

Best geek squad they know what there doing and fixes it right away

... this is was renewed automatically without my knowledge... kind of lame.