Customer Ratings & Reviews

A must have especially with electronics. Protection plans do just that; protect. It affords you the opportunity to stay satisfied for products they deem great. If it is not, it goes right back or if you have a severe issue with product they will attempt to fix or it will be replaced. You are paying for a peace of mind.

So far I haven't have issue but great customer service.

Glad I purchased this plan as my laptop battery was not holding a charge so I brought it into the store between Christmas and New Years and it was sent off to have the battery replaced. A week later it was back in business. Glad I had the protection plan as the battery was internal and needed to be serviced by the factory. I have always had good luck with the Best Buy protection plans!

I've been fortunate not to have had to use this so far (knock on wood), but I've had great past experiences with the Geek Squad. I always buy protection plans on electronics that I know I might damage somehow, just for peace of mind. It's great knowing that Best Buy has excellent technicians who've got my back if I need their help.

team was great had a problem they fixed it easily, very kind people, very helpful, my family was very pleased with the services as i was

Luckily haven't had to use it, but glad to have incase I need it!

They were helpful when I asked them about my issues with my previous PC. A bit expensive but they get the job done in an efficient manner. But hey it's Washington State. Everything is expensive here if you want good quality service! I purchased their one year support. So far so great!

I always put insurance on them because if they thear up it is going to be in the peroid I insured

They did a good job of explaining and are always nice and respectful and very patient with new comers of technology

I love the tower it came fast & had no scratches of wear & tear

Great customer service, never had an issue with the any employee through geek squad glad I made the extra purchase to make sure my PC was guaranteed for the 3 years

I spent quite a bit on my son's computer for Christmas. I don't usually buy the Geek Squad Protection plan, however decided to do so since this gift was spendy! THANK GOD I DID! The computer was a LEMON! I was able to replace the whole computer because the Geek Squad couldn't figure how to fix it.

These guys are life savers!! Plain and simple nothing can be said about these guys in a negative form... not only did the fix my computer in the spot but they were very professional and respectful. I would recommend these guys to anyone.. by the time I left there i wanted to bring the guy home to show my kids what respect was!!

Having this has been beneficial, they were there when i freaked out about something i thought was wrong, but turns out i just forget to do something. (Skipped a step at setup)

I don't always buy accidental protection but for higher priced items that could get damaged, I always do. I have to say it is well worth it.

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

I had this for the first year when I purchased my laptop. I did in fact used it multiple times due to continually noticing that my laptop was damaged both superficially and software wise unfortunately. After getting the abundant help needed and not noticing additional damages, I decided to discontinue services due to becoming expensive and quite unaffordable for me.

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

Insurance is needed with just about everything and this was optional to purchase. I did for a few more years. I feel confident they would be able to help me .

Great service, I appreciate the attention given to all my questions and concerns. Highly recommend.