Customer Ratings & Reviews

Necessary protection you need, very convenient and you quick claim set up

After finding out later that coverage varies on the item, I'm a little annoyed by the process. In the past, I was able to get items repaired or credit for the value of the current price. Now the protocol is if they can't repair it, then literally send out for a used one ( that they keep correcting me and calling it "refurbished"... Which is is literally used). If I wanted a used item,I would've just bought it. Then they tell me it's been certified and guaranteed... Cool... But now I have to wait 2 weeks for it to come in so I'm without my product, when you could just give me the current value and I can upgrade, buy a new one and pay the difference... Like you used to do. DON'T GET ME WRONG, they are still great to have, but I kinda don't like the whole refurbished part, unless you opt for it. OR EVEN BETTER SUGGESTION, BEST BUY SHOULD ORDER THE REFURBISHED ITEM, REMOVE THE PART I NEED AND PUT IT IN MY ITEM, SEND THE BROKEN PART, WITH THE REFURBISHED ITEM, BACK TO WHERE EVER THEY GOT IT AND SAY "REPAIRED" AND PROBLEM SOLVED. I like my plan better.

yeah buddy cant beat having my own techs just one call away

the agents replaced my monitor the same day it was damage

The Geek Squad Protection has worked out for us several times.

Great fast and friendly service. Would highly recommend.

I didn't have an occasion to use. After 2 years, I still have had no problems.

I HAVE REALLY FEEL NO ANXIETY KNOWING I HAVE THIS PROTECTION IN CASE I WOULD EVER NEED IT. JUST NEVER KNOW WHEN THERE WOULD BE A SITUATION THAT WOULD OCCUR FOR YOU TO NEED THIS SERVICE.

Haven't had to use this yet, but having it there when I need it outs my mind at ease

A must have, peace of mind when purchasing any electronics .

Geek Squad service is the best when they offer protection get it cause it’s better to be safe then sorry. Geek Squad is there to make sure you are covered.

Nice to have when items break. I only purchase and insurance plan from Best buy as they stand by their service plan.

Great deal ! So glad to have it in the back pocket

Geek squad has always been there to help when I've had a problem highly recommend for alll purchases

Best value for the money. Dont normally buy warranties but with technology I feel safer having the protection. After all these are made by men at some point. Need I say more

Was offer the promotion. We are happy to have some support if we need .

They came by, setup the surround sound correctly for my TV without a hassle, really friendly

It's been my experience that you need to purchase for peace of mind. You never know what could happen down the line and this protection plan covers you completely.

being an older person it made sense to have a go to place for tune ups if nesscessary

Geek squad is the BEST thing that best buy offers to customers absolutely love them!