Customer Ratings & Reviews

It’s best to have geek squad services for all your electronic needs... trust me. It takes your worries away and it takes care of all your devices needs. Had all my phones repaired there... bought a new desktop and had all my files transferred by them. They took care of everything with no problem.

So glad I am able to afford protection in the event of an accident, it is very pricey though

Overall, it was easy to claim and worked as expected.

I haven't had to use this yet, but it has come in handy for past purchases. It is kind of spendy.

Geek Squad is my hero! I can tap on there i-con & log them into my computer & they have the problems fixed within an hour usually. They clean up all the viruses & junk I no longer need & I don't even have to ask them. I just can't say enough good about Geek Squad. I would not be able to have a computer if not for them helping me & showing me what/how to use certain parts.

Was awesome!! Helped out tremendously when I got my pc shipped and it had a damaged graphics card, helped recommend a different pc with the same specs!

So far I haven't have issue but great customer service.

Needed to bring my desktop in for repairs and GS Agents Brandon and Esteban in Oceanside, CA took care of my case in a timely and professional manner. Thankfully, I had the 3 year protection plan. Thanks guys!

Luckily haven't had to use it, but glad to have incase I need it!

Is 3 year Geek Squad protection plan is great I bought it for my computer and if I have any issues I can either call or bring it in they are so helpful and I really appreciate the customer service I always Buy Geek Squad insurance with all my appliances and everything I buy from there they have great customer service

team was great had a problem they fixed it easily, very kind people, very helpful, my family was very pleased with the services as i was

A must have especially with electronics. Protection plans do just that; protect. It affords you the opportunity to stay satisfied for products they deem great. If it is not, it goes right back or if you have a severe issue with product they will attempt to fix or it will be replaced. You are paying for a peace of mind.

Glad I purchased this plan as my laptop battery was not holding a charge so I brought it into the store between Christmas and New Years and it was sent off to have the battery replaced. A week later it was back in business. Glad I had the protection plan as the battery was internal and needed to be serviced by the factory. I have always had good luck with the Best Buy protection plans!

I've been fortunate not to have had to use this so far (knock on wood), but I've had great past experiences with the Geek Squad. I always buy protection plans on electronics that I know I might damage somehow, just for peace of mind. It's great knowing that Best Buy has excellent technicians who've got my back if I need their help.

I always put insurance on them because if they thear up it is going to be in the peroid I insured

They did a good job of explaining and are always nice and respectful and very patient with new comers of technology

I love the tower it came fast & had no scratches of wear & tear

They were helpful when I asked them about my issues with my previous PC. A bit expensive but they get the job done in an efficient manner. But hey it's Washington State. Everything is expensive here if you want good quality service! I purchased their one year support. So far so great!

Great customer service, never had an issue with the any employee through geek squad glad I made the extra purchase to make sure my PC was guaranteed for the 3 years

I don't always buy accidental protection but for higher priced items that could get damaged, I always do. I have to say it is well worth it.