Customer Ratings & Reviews

Very good quality equipment with good financing options and great service and excellent guaranty service

The employees at The geek squad were a professional, helpful and friendly. They resolved my problem. However I was not told that there was a fee. Because of the lack of a complete explanation at the time of purchase I canceled my geek squad account. I was not told that there would be a fee.

When I bought my cpu I only got the tower and keyboard combo. Just my luck, when I connected it all together my monitor would not display the picture. Of course by that time Best Buy had already shut down for the night. So I chatted with an agent from The Squad for any assistance they could offer. It was definitely the easiest and most satisfying call I've had. Thank You!!

HIGHLY RECOMMENDED, and worth the cost when purchasing big items! One of the items I bought stopped working. But in tandem with my Best Buy membership, and the geek squad, I was able to return the item with absolutely no issue after the normal return period. As always: read your paperwork before signing to be sure you understand how it works. Well worth the money. Sure saved me some headaches and heartaches! THANK YOU Best Buy!

Geek squad is always so helpful and friendly! I love they know what they're talking about.

Great assistance when I needed it the most, as a college student a laptob/computer is essential. Therefore, the assistance I got from them saved my behind from falling behind from my courses, thank you all so much for what you do, thank you!

i will always tell everyone to get the protection plan. i ended up having a problem with a gaming pc that i got and thank god i had the protection because about 2 weeks in it started to have a LOT of problems and when i ended up taking it in they spoke with me about all my options and ended up returning it for a full refund then my sales rep who helped me the first time along with his boss along with another employee until they found a replacement.

They go to day did a good job And it didn't find nothing wrong What else you need laugh out loud minimum 50 words okay I don't know how you going to get 50 words when it just come up to check my washer and dryer Thank you

I've had Geek Squad protection many times before and I will continue to buy it for all my major purchases. Definitely worth the money, especially for your peace of mind.

Add so much value to my purchases. I would not want to make a purchase without it.

I’ve had them before and if anything goes wrong they can fix it.

Great piece of mind for the value...definitely worth it.

WhatEVER you do, DO NOT buy a computer without this protection. If you cant afford this AND Total Tech support, regretfully, you can't afford a computer. Factor this in your computer budget when buying a computer. Unless you are a Tech guru, DO NOT neglect to get the total tech support AND the extended warranty they offer here. You will likely end up with a larger bill trying to get your computer tuned-up/fixed without it.

this is an expensive piece of hardware for me. I use it for work and am glad to have the peace of mind. Likely going to take it to get serviced regularly too

They did everything I could hope for in setting up my computer. The only thing they could have done to sweeten the experience would have been to offer me chocolate. The Geek folks were that good. And nice people too.

It's feel a relief knowing that you are protected from virus

I have not needed to test this to date - but they keep asking for a review. I have no reason not to believe this product is good. I am enjoying the peace of mind that I get from having it, so that is worth something.

Everthing works fine now.. had a few problems with it just turning off. Also, my version of this pc came damaged. As you can see in the pictures!

I haven’t used it yet but love knowing it’s there.

when it comes to protecting my high dollar Best Buy purchases , i "always" get the extended warranties/protection plans from Geek Squad ; have used them several times in my lifetime and it has saved me a lot of my hard earned cash and reduced the frustration when things did not work ; so always go with the highest plan you can afford ; a great value to price addition to all you high dollar purchases .