Customer Ratings & Reviews

They fix or replace your stuff when it breaks! i dont have to call "dave" and hope he thinks its something he can "poke around and figure out" for ya...

I like to purchase the accidental geek squad protection for a piece of mind for my larger purchases. That way, if something goes wrong Best Buy will take care of me. And they have always taken care of me!

I buy alot of equipment for my business and family, and I always buy a 3 year accidental geek squad protection plan for all of it. There is good and bad. On one hand, I had a Microsoft Surface Pro that kept having issues, and it was replaced several times. On the last day of the 3 year term, I brought it in again but this time, they were not able to replace it with a like model. Therefore, they issued a gift card for the full amount I paid for it, and frankly, it almost did not seem fair. I went across the store, and spent it on a new computer and of course bought the 3 year protection. I had a Lenovo Mini PC, 18 months old, i9 technology, I loved it. Power went out, and after two weeks of waiting, they would not replace it, and got a gift card. I cannot get that unit again. If you do not have an appt, or you are even 10 minutes late, multiple times at multiple stores, they will turn you away. Twice when this happened, nobody was at the counter, and they literally told me that this may be true, but we have appts and if they show, they can't be helping somebody with another appt time or with no appt. I had to come back. When you do drop a unit off, there is no way to reach them, unless they call you. If you call back, I have never reached that person. Also, it could be a week or 4 weeks that you are in the dark. In general, the lion's share of this dept that I have experienced are not all that interested in your pain and have this sort of "you need us more than we need you" mentality.

So far we haven't needed to use our plan yet but we've found it's always better to get the protection on large purchases. Geek squad has never let us down before so we always add the protection plans onto our more expensive items.

Bought this for my 8-year-old daughter. It is a great computer being all-in-one so no unnecessary wires to get knocked loose.

Geek squad is a great service protection plan to have I already recommended this service to others and I don't normally do that

Haven’t used the geek squad yet but grateful to have them.

I bought this protection plan because I think it is great for all electronics. I am so happy that Best Buy offers this plan. I would recommend it for all of your electronics, you never know what might happen.

They are very geeky, geek squad, geek quad, geek wad, geek lad, geek sad, geek bad, geek mad, geek dad, geek read, geek had, geek tad, geek pad.

Had an issue with the first computer we bought was a manufacturing defect they swiftly replaced our item

I like this because I can spill things or also I have a cat who likes to get into things and pulls on the wires at times and I have dropped my keyboard and mouse many times by accident.

Man i didnt get to even Use them or my warranty but my services was great the got me right in the studio

Got this 2 yrs protection plan! No regrets would be bad not to have it

We always purchase the protection -- it will save you in the long run -- ALWAYS!

So far, we have only used the Geek Squad service for when took our old desktop in for review of what was wrong and estimate of cost vs buying new. The Squad associate was helpful in explanation and suggesting better route to take.

It was great to bundle with my product in case anything does happen to my product

Nice pc good with great service from Best Buy I recommend buying a pc from here

Absolutely love it great starter computer simple to set up and use

Geek Squad is amazing!! I would recommend that you get geeks white with any electrical problems that you have…

My mom uses it all the time so I have it for my new computer I bought through Best Buy.