Customer Ratings & Reviews

I’ve never had an issue with their warranty policy they always did right by me! I think Best Buy warranties are well worth the money especially since I’m Clumsy

Great Incase something goes wrong and needs fixing

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

We got the 3 yr protection just cause you never know. If we need to use it, I have faith in the Geek Squad.

Geek squad is awesome. They are very knowledgeable with the lastest technology. Quick to respond and explain everything for me to understand. Highly recommend

Geeksquad service was reliable and easy to understand.

Absolutely necessary for anyone unable to self-service their devices.

None was inquired. Did not use the geek squad for my purchase

Did not know it cover only accident did not cover any malfuction I will rather take the full insurance

This was a lifesaver for me when my computer died, and I was able to get a new one because of this protection.

We always get the protection you never know when it comes to kids and they never make any problems with any claims

I always get the Geek Protection. It has proven several times to be a valuable purchase. Each time I have had an issue, the Geek Squad is on it and meets or exceeds my expectations.

Geeksquad is the best i am glad i always have them here to answer questions

Best of the best for personal experience and workplace

Always get protection especially with items this valuable.Had problems with other items had got it fixed right away or exchanged.

Geek squad protection is the back if it cant be fixed down the road then it is replaced with new or compatible models.

Super useful especially if you just like having that added security it helps a ton and if something goes wrong your covered

They are always ready to help when you need them and very knowledgeable

This is a must have for any electronic purchase!!!

Haven't used it yet so can't provide a proper review.