Customer Ratings & Reviews

Is not worth it. Purchase & had to return computer & it didn’t cover.

I never had a need for them, which is good. I guess if I needed to, I would reach out.

Every time I have ever had an issue, they have handled it.

So my warranty ends and April and I’m pretty sure my pc peer supply just blew and nobody at Best Buy wants to get back to me about how to fix it.. Someone told me that in 24 hours somebody would call me to come pick it up but it’s been 48 and I haven’t even gotten an email about it??

Not sure how Geek squad is but, I have not had to use them yet.

I call got run around no one could really help no help

I guess its good to have if you know exactly what is for lol

great customer service helped out alot they know their stuff

Not used this service yet so I cant really respond well.

This was misrepresented to me at i was told it was an unlimited warranty no matter what the glass had a no structural problem (softly firm ware). Undetermined and if i replaced them then i would have to but the warranty again bogus !!! I am have Bose repair the glasses they are in perfect condition other than not charging very un happy with the lack of continuity with associates interaction with customers.

I really wanted a 5 year warranty. 3 years was not enough.

I had a corruped harddrive, so they junked the entire computer and gave me store credit, but there wasn't a single comparible machine in stock anywhere near the price. So, here I sit with store credit that I can't use, while my business has been disabled. My sole proprietorship has been disabled by Best Buy's Geek Squad. If I could sell the store credit to someone, I would, but nobody even wants it. I'm locked in and sick of it.

When I did have to call the Geek Squad the one time, they were of no use whatsoever. I am hopeful is I have to call them again in the future that I have a better experience

This protection thing is a fraud, I bought a computer and it turned out bad when I returned it, they did not return the protection money supposedly because they returned the money for the computer to a gift card and that was supposedly what the protection covered as if I had the fault that the item was defective and damaged

The protection plans seem to be extremely effective when being sold, but seems to cover very little when being used.

The 2 year Geek Accidental Geek Protection has not been needed so far.

they had my daughters lap top in for "tune up" and to put on anti virus, 1st time in they "forgot" to install antivirus, finally we get it back out doesn't work, we were told computer was no good, that we should have known this could happen, i took it back, went in finally got it back after i told then i wanted it replaced, and i magically works again. I may be older but in not stupid

Terrible, bought a computer, it was damaged upon arrival. Returned computer and bought the protection plan for the replacement and then was cancelled and refunded when the damaged computer was returned and was refused the option to add it back for the price I had paid when I bought it. Very dissatisfied!!

Useless for TVs! Been somewhat ok with my computer

Terrible, terrible, terrible! Computer started displaying lines on the screen after only a couple months of very limited use. Good thing I bought the total protection plan right? WRONG! They’ve had my son’s computer for several weeks and I was just notified that I will need to pay $100 plus tax for repairs- on top of the total protection plan! For a computer that’s 3 months old! Terrible computer, terrible plan, terrible store!