Customer Ratings & Reviews

[Employee of bestbuy] Perfect tablet for kids my nefews have so many activities to do . Definitely better than the first generation were you really couldnt play vedio games and this version you can.

Have not had to use the protection plan, thank goodness but still glad i got it

Its totally worth the extra money. I get with each purchase With 2 kids and 7 nieces and nephews it feels good knowing that none of the parents will have a heart attack when one of our kids inevitably breaks something and any of our homes. Plus the replacement aspect is hassle free!

Happy with the way Store representatives explained the product, benefits, coverage plans. They are very supportive and give you enough time to try the products at displays.

Any & All Geek Squad Protection Plans and Services are an added bonus and optional to purchase for a very reasonable price considering their high quality, efficient, and top notch skills/services for any and all damaged and/or equipment & device impairment! And Most Geek Squad Services & Geek Squad Members are on site! Service while you wait!

Fast service with attention to detail. Fast turnaround time.

Surprisingly covers a lot, and then some..I usually don't get extra coverage unless it has moving parts like a portable air conditioner , when I saw what was covered and it starts when manufacturers warranty ends, well what more can I say.

I was looking for an affordable devise for my husband for his online books, and a e-reader kindle seemed a little too expensive for the size. So this was my next best option. And it is great, since it's only for reading, it works smoothly.

Excellent service. Was super quick and helpful. Would definitely purchase again.

If you want peace of mind, get the total package protection from Geek Squad. Imagine this, the file you are downloading is laced with a virus, and suddenly your laptop stops working. Don't panick, just call the Geek Squad. If you are insured, they will fix your laptop quickly and efficiently.

Good protection plan that is worth the price. I usually always get an extension warranty

I’ve used Geek Squad in the past and they’re good at what they do… They can fix cracked screens, bugs, and also add new features to your devices… They find the problem then explain in detail how it affects your device and what can be done about it, and the cost isn’t very expensive…

Great service that is on call and ready to assist at any moment.

I prefer to buy my electronics at best buy because of the ease of receiving quality care when things go wrong. Often you have to really advocate for yourself with the staff almost like they are trained to deny you service but once you get them on board their service is usually great. I had one really hard instance that makes this purchase my last time with best buy if it happens again. This is my third surface from BB. I bought a Surface 4 still going great and got support. Then for my partner I got a new Microsoft Go at best buy, few months later the screen got cracked with a drop. They said they wont replace the screen but the whole computer. We got it replaced but it came back unusably slow. We returned it and the second one came back also unusably slow. No matter how many time we asked them why we could barely run word processor on it they just said it was the computers specs but before we gave it to them it ran better and they should sell computers that cant handle more than one web tab or a word processor. I wont trust their refurbished goods in the future and just hope this isnt an issue again.

I had to return my first purchase of the i7 Surface Pro 4, and while we were talking, the Geek Squad fellow told me that if you don't buy Geek Squad for any other product, buy it for this one because if it breaks, there is nothing that Geek Squad can do to fix it, you will just get a "like-new" one from Microsoft. Very happy with the purchase, and very worth it to spend the extra cash to guarantee my device for an extra 1 year.

If you get it extra USE IT. I used it way back when but not lately.

This protect is awesome had it on my pro 7 and now on my pro 9. I used my geek squad protect thee times in my pro 7 and my computer came back as it left new and no problems!!!

Good to have in case you need it.... Never a bad idea

Feels good to know that I have some protection for atleast a year. Update: Not gonna take away from geek squad but for the purchase of the device already gave me protection plan for free, i kinda knew that already but my wife wanted to pay the extra for geek squad protection. Guess let yall know about if and when have to use it.

Geek squad is the best very helpful and very easy to understand returns and exchanges