Customer Ratings & Reviews

Always recommend is for any electronics or small appliances as it is the best protection you can get for your money

So far we haven’t needed to use the extended support, or any support for that matter. But based on past experiences it will be nice to have if needed. It’s like an insurance policy you hope to never use but nice if you do.

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

[Employee of bestbuy] Great services. awesome agents! would def recommend

I’ve always more than satisfied with the assistance I’ve received from the Greek Squad. When I decided to exchange the item I purchased, they were so helpful and assisted me in deleting my personal data and picking out a different product. No hassle & graft professional courtesy!

Bought my Mom a tablet on sale and got the Geek Squad protection. Had a problem with it, took it to the store they looked at it, repaired the glitches ( combo of an app issue and my Mom having too many windows open) It ended up happening again and then overheating and going out so Geek Squad replaced the tablet!

I was taken care with a new warranty extended plan for a new device. Manager on duty was very helpful and professional

Perfect service and good customer service perfect professional service

I have purchased this protection before and it paid for itself. I have three young children and they are hard on their tablets. The protection plan replaced what the Squad could not repair with no out of pocket cost to me. Excellent!!!!!!!!!!!!!

I really appreciate the protection for these type of things I purchased this product for an eight year old who of course has tendency to break or drop things I took the seventh generation one I purchased in and without hesitation they took care of it with no worries I will always get the protection for any item worth saving

I prefer best buy for the geek squad service, I like being able to walk in and physically hand my item in for service rather than other stores where you have to mail the item out for repair etc. Granted they do the same thing most of the time but at least you know it got handed over to someone to take care of that.

I recommend Accidental Damage Plan for any portable device unless you don't mind paying full price to replace it if something happens. You never know, and this is great piece of mind when the unexpected happens.

I had the same protection plan on my previous Surface. When the batter malfunctioned the protection plan replaced the unit with a brand new Surface. Could not be happier.

This was a great service to buy! It gives me access to Geek Squad agents online, over the phone, and in store. You can get help with a problem, with maintenance, or even get answers to a question. The agents are extremely professional, very courteous, knowledgeable, and helpful! All of that, plus great protection for your computer. :)

I gave this tablet to my daughter for her 11th birthday, she loved it. It is a laptop literally speaking. You can do many things on them from drawing and watching videos at the same time and more…

Agent placed order for warranty and I’m about to use said warranty.

Bought this to cover my child's tablet. Wish you did not have to repurchase it after having to use it, but it is still cheaper than having to replace an accident with a new tablet! Learned a hard lesson though if you are replacing it under a claim - don't forget to bring the power charger with you! You will be charged if it is missing.

Thankfully didn't need to ever use these guys but would have if needed to to.

Table works fine kid friendly but it’s not something you can drop and it’s okay. Tablet is cracked and had to call to flirt a appointment and got in quickly

I love that I purchased this protection for my son tablet