Customer Ratings & Reviews

I have not had to use them much for any of my products, but on my Surface 3. I brought it in about the usb port being loose. I was advised the product was under recall. They upgraded me to the new Surface 4 & when I told them about one of the keys sticking, the replaced it as well. Also, the case I bought for the 3 did not fit my 4, they swapped it out as well. That's why I shop at Best Buy, and why I bought their plan again. Thanks BB Customer Service!!!

I've been buying the Geek Squad protection on most high-ticket items that I buy at Best Buy. From vacuums to tablets, it provides a lot of peace-of-mind, and the price isn't too much. I've brought a couple of items in that weren't performing as required, and they either got it working immediately, or just gave me a replacement on the spot. Makes life much easier (especially when compared to spending hours on the phone with a manufacturer's representative).

The additional geek squad was absolutely with it. The device has screen cracked twice and we received a device replacement no charge.

Didn't have to use it but I heard that they are really good

i needed to use this 1 time, it was a very quick process, my replacement was shipped super fast. im glad i purchased this service.

Geek squad protection plan is the best plan out there, they are very responsive and polote, and if they cant fix it, they replace your product with a new one

Each time my coputer or Tablet is bad geek squad will repair it fast and guarantee. When i got my Tv they came in the next day and install everything.

Excellent and Good Service, in my request infomation.

Always better to have protection. Bought these and geek squad answered every question with ease.

Always happy to purchase extended warranty on all of my purchases. Never had any problem with Geek Squad when I had problems with my devises regarding questions about any purchases or warranty. Geek Squad has always been a big help. Geek Squad has never let me down. Thank you for being there.

The service protection is great in that you will get your things fixed, but the big draw back is that if they have to send it off it takes a couple weeks before you get your item back. When my tablet broke it had to be sent off twice which left me without a tablet I used for work for a month. They ultimately replaced it, which was great, but the time delay stunk.

I purchased this to protect my new Surface Pro 4. I've used it a few times and the Geeks have been nothing but helpful. They helped me with some Outlook issues that I was having, and tuned everything up while they were at it. I'm very happy with the services that they've provided.

Purchased in December 2018 it is still going strong no issues.

Love the feeling that having Geek Squad Protection covers all my purchases.

The guys at the store are very communicative about the situation

Great way to protect your electronics from the very first day

Great tablet I bought it for my mom to watch her Netflix on it she loves it

I love how lightweight it is and much easier to carry than a laptop. I take it to work and do college work during lunch. I purchased a bluetooth keyboard and it works great.

We bought Geek Squad extended warranty on our 50 inch tv and it was well worth it when the tv died. They came out, diagnosed the problem and rebuilt our tv with new parts all at no charge. Much better alternative to the manufacturer.

Really great product, i highly recommended, kids love it